CISR Main Page

I gleaned so much from this class that I was able to embrace everything I learned and put it to immediate use. Since the class, I’ve become more conscious of my volume, clarity of my words, the pleasantness of my tone and my energy level. Thank you for this class – it is a keeper! ”

The tips learned from Dynamics of Service have been implemented into my daily work flow. I've attended twice in the past 2 years, each with a different instructor. Both courses provided me with valuable insight from the instructor and from other attendees who all have a wide variety of experience, both in years and the types of business they handle. One of the best things about this class is the interaction between insurance professionals during the course of the day. I strongly recommend this class. ”

I have been working in the insurance industry for more than 30 years. And...30 years ago, there was no CISR Program. Today, with the CISR Program, I see new people entering our industry who are able to apply knowledge with confidence much quicker than in the past. The National Alliance has made such a difference in our industry...and the CISR Program is only one of the many jewels they have provided. Thank you Dr. Hold and all the talented people associated with The National Alliance. You have and continue to make a difference in the insurance industry.”

The CISR program gives our Commercial and Personal Lines CSRs a core foundation of product knowledge critical to providing our clients with quality insurance protection. The flexibility of having access to both classroom and online programs has been very helpful. We are able to meet the needs of our employee's different learning styles while at the same time managing our expenses.”

The CISR Program has given me the opportunity to learn how to provide my customers with a broader understanding of their personal and commercial exposures. Participation in the program is a great first step towards becoming an insurance professional.”