Dynamics of Service

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Available
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Instruction Hours 7
Topics Dynamics of Service
Programs Dynamics
Start Date Nov 20, 2019
End Date Nov 20, 2019
Learning Options Traditional Classroom

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Topics Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

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Birmingham, AL
November 20, 2019
7:30 AM Registration
AIIA Office
141 London Parkway
Birmingham, AL 35211
205-326-4129

This event is being conducted by the Alabama IIA, Inc.

Dynamics of Service is the best supplement to give your personnel the tools they need to succeed! In a competitive marketplace, an agency’s or company's most important asset is...its people.

At this one-day classroom course, you will discover what makes superior customer service representatives effective—and what keeps their customers loyal. Participants repeatedly tell us how this one-day course transformed their lives when back on the job. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

Topics Covered: Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

.

Faculty

Faculty Name

Lisa Worley*

Bio Detail

Lisa Worley is President of Anchor Insurance Agency, Inc., in Hoover, Alabama. She received the CIC designation in 1988 and the ARM designation in 1991. Lisa has served on the Alabama Independent Insurance Agents, Inc. Education, CIC, Small and Rural Agents, and Long Range Planning Committees. Lisa is a past President for the Birmingham Executive Board. She was named "Chairperson of the year" in 2003 and "Insurer of the Year" by AIIA in 2004. Lisa teaches extensively for the AIIA and Insurers of Tennessee, including E & O Loss Control Seminars and CISR Seminars. She has presented independent classes on topics ranging from Time Management to Boomer Issues and Insurance. Lisa is active in her community. She is a member of the Hoover Chamber of Commerce, sponsor of Red Mountain Grace, past president of the Alabama Parents Club of the United States Air Force Academy, and board member of Live and Proclaim Ministries. As a member of Hunter Street Baptist Church, she teaches Sunday school and is active in women's ministry.