Faculty NameAngelynn Heavener
Angie Heavener began her insurance career in 1971 joining her family's agency. She held numerous positions in the agency consisting of CSR, producer, and eventually agency owner. In 1993, she sold her agency to join the staff of the Professional Independent Insurance Agents of Illinois. She began as assistant vice president of Marketing/Instructor and was shortly promoted to vice-president of Education. She is currently the principal of Insurance Training Plus, Inc., a professional training and consulting firm focused on education and agency operations, that she began in 2002.
Angie served as education chairperson for the IIAI and PIIAI, as well as a committee member for the IIABA education committee. She has also served on numerous other state and national committees. Angie received the Young Agent of the Year Award in 1991, obtained her CIC designation in 1994, and her Certified Professional Insurance Agent designation in 1999.
Angie teaches numerous property and casualty education seminars throughout the country and is a frequent speaker at state conventions. Angie also teaches sales, service and operations programs. She is a national faculty member of the Society of Certified Insurance Counselors.
Angie is an approved auditor for a number of E&O carriers and conducts internal Errors and Omissions audits on agencies throughout the country. She also consults with agencies on developing procedures, workflows and sales centers. Angie co-authored a book on Errors and Omissions audits and writes articles for various state insurance association magazines.
Faculty NameKeith Wilts
Keith Wilts is President of Professional Training Associates, Inc. (PTA), a national education management and training company, whose focus is the development and delivery of live web-based education programs. With over 38 years of experience involving production and consulting activities on both personal and commercial accounts, Keith presents more than 100 webinars and seminars annually.
Keith is a member of the National Faculty for the Society of Certified Insurance Counselors (CIC), teaching at the CIC institutes and James K. Ruble Graduate Seminars. In addition, he serves as an educational consultant for the Society of CIC and the Missouri Association of Insurance Agents.
Keith previously served as Director of Education for the Independent Insurance Agents of Kentucky. He also was a member of the National Education Committee and the National ACSR Exam Review Committee for the Independent Insurance Agents of America, the License Administration Committee for the Kentucky Department of Insurance, and as education chairperson for the Kentucky Chapter of CPCU.