Agency Management

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Available
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Instruction Hours 16
Topics Agency Management
Programs Certified Insurance Counselors Institutes (CIC)
Start Date Feb 05, 2020
End Date Feb 07, 2020
Hotel Desc Reserve Hotel
Learning Options Traditional Classroom

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Topics Covered:

  • Strategic Planning
  • Talent Acquisition and Development
  • Client Retention and Acquisition
  • Technology Utilization
  • Ethical Responsibility

Denver, CO
February 5-7, 2020
7:30 AM Registration
PIIAC Education Center
8354 Northfield Blvd., Ste. 2710
Denver, CO 80238
303-512-0627
Contact PIIAC at 303-512-0627 for overnight accommodations.

This event is being conducted by the Professional Independent Insurance Agents of CO

As we all know, our industry is constantly changing with new or revised coverage forms, rating plans, and organizational structures. Whether or not your organization focuses on commercial lines, personal lines, benefits, or a combination of things, the big issue is always how well the firm’s resources are managed. The better managed an organization is, the more successful it will be. The Agency Management Institute is designed to be relevant to the broad range of industry professionals who attend. Each subject is presented in a way that agency owners, producers, account executives, customer service representatives, and insurance company personnel see the value and how it relates to their position within the organization.

Topics Covered: Covered:

  • Strategic Planning
  • Talent Acquisition and Development
  • Client Retention and Acquisition
  • Technology Utilization
  • Ethical Responsibility

Participants will:

  • Discuss the types of agency organizational structures, the importance of licensing, and the role of state and federal regulation. This will include understanding the agency contractual relationship with the Insurance Company and how to create the best possible relationship.
  • Understand the financial aspects of an agency and how financial performance affects both clients and agency employees. The basics of Cash Flow, Income Statements, Balance Sheets, and the importance of effective collection procedures are included.
  • Learn the fundamentals of agency planning, including questions to consider and how to conduct the proper agency analysis. Participants will understand the benefits of succession planning and the methods they can use to perpetuate the agency organization as a successful viable entity.
  • Understand the process of managing personnel, including legal guidelines, establishing job descriptions, interviewing techniques, performance appraisals/evaluations, and termination procedures and be able to apply what they have learned.
  • Learn what motivates ethical behavior and examine the leading causes of errors and omissions claims made against agents, and the control methods to implement to reduce or prevent risk.
Faculty

Faculty Name

David Walker

Bio Detail

David A. Walker was elected to the Independent Insurance Agents & Brokers of America (IIABA or the Big "I") executive committee at the association's Leadership Conference in New Orleans September 2009. David began his insurance career in 1979 as an agent with Guarantee Mutual Life Insurance Co. In 1981, he joined Hartland Insurance Agency as a producer, rose through the ranks, and currently serves as president and principal of the agency. Throughout his career, David has been an active association leader at the state and national level. He has served on the Michigan Young Agents Council, the National Young Agents Council, the Michigan Association of Insurance Agents (MAIA) Education Committee (including three years as chairman), MAIA Legislative Affairs Committee and MAIA Agency-Company Relations Committee. In 2014-15 he served as the Chairman of the Independent Insurance Agent & Brokers of America (IIABA). At the national level, David served for five years, 2004-09, as the director representing Michigan on the Big "I" National Board of Directors. He has served on many and varied committees at the IIABA level during his service on the board and executive committee. David has taught many classes nationally for CIC, CISR and numerous conventions. David has received numerous MAIA awards including the Young Charger Award in 1986, the Aschom Education Award in 1997 and 2000, the Forsetlund Award (Agent of the Year) in 2000 and 2003, and the W.O. Hilderbrand Award in 2006 for his lifetime service and achievement in the insurance industry and MAIA, and in 2019 received the Capitol Award for his active work on legislative affairs in Michigan.

Faculty Name

David Coil

Bio Detail

Dave Coil began his insurance career with four years in a carrier marketing department and transitioned to independent P&C commercial production in 1994. Dave is VP-Commercial Lines and Treasurer with Hummel Group, Inc., an independent agency with eight offices and 120 employees in Ohio and Indiana. Hummel Group holds P&C licensure in 30+ states, along with operating an RIA, Life/Financial Services General Agency, wholesale brokerage as well as managing several niche P&C programs including: Logging/Lumber, Oil & Gas and Concessionaires. Dave has a BA in Business, earned his CIC designation in 1997 and he also holds FLMI, ML and PP designations.