Insurance Company Operations

Seats Available
More Information
Instruction Hours 16
Topics Insurance Company Operations
Programs Certified Insurance Counselors Institutes (CIC)
Start Date Feb 26, 2020
End Date Feb 28, 2020
Learning Options Traditional Classroom

Topics Covered:

  • Executive Strategies, Regulation & Compliance
  • Actuarial Practices & Accounting
  • Product Development
  • Agency/Policyholder Services
  • Underwriting
  • Claims

Las Vegas, NV
February 26-28, 2020
7:30 AM Registration
LINQ Hotel & Casino
3535 Las Vegas Blvd. South
Las Vegas, NV 89109
A guest room block or parking were not secured for this meeting.

Insurance Company Operations Institute

The Insurance Company Operations Institute describes how insurance companies function and why that is important to all insurance and risk management professionals. Learn about the important strategic decisions and tactics used in product development, underwriting, distribution, claims, and other vital company departments.

Topics Covered:

  • Executive Strategies, Regulation & Compliance
  • Actuarial Practices & Accounting
  • Product Development
  • Agency/Policyholder Services
  • Underwriting
  • Claims

Participants will:

Understand the executive level strategies used to determine an insurance companies structure and the regulations and compliance requirements unique to the business. These executive level decisions will include the lines of business, geographic territory, personnel structure, delivery systems, and the use of reinsurance.

Gain knowledge on the role of product development and its importance to the livelihood of an insurance company. The information will range from developing a new product, making coverage adjustments, and anticipating coverage for emerging industries. The involvement of actuaries throughout product development will also be examined.

See why the role of underwriting is so important and how the underwriter is key to this process. Differences in company philosophies and guidelines will be analyzed. The functions described will include underwriting, loss control, and premium audit.

Take a close look at the importance of the relationship between the insurance company and those appointed to distribute their products and services. This will include examining how the company meets the needs of policyholders – from appointing insurance agencies to providing 24/7 customer service.

Explore the claims function from the steps in the claims process, how the claims department interacts with other departments, claim investigation, claim payment, and claim reserving practices.



Faculty Name

John Neal

Bio Detail

John Neal has over 20 years' experience in insurance company operations with specific emphasis in the areas of analysis and financing of risk. Over the past five years John supported the eastern expansion plans with Farmers Insurance. As Manager of Analysis for Risk Management Solutions, he managed a team of ten Risk Management Consultants responsible for supporting Liberty Mutual's Commercial Market Distribution and Service Management Department. John provided analytical support for consulting projects, risk financing design and structuring, finite (financial) insurance products, cost allocation projects, loss analysis, captive support, and industry benchmarking. John has also held positions as a Senior Risk Financing Analyst and Risk Management Consultant. Prior to entering the insurance and risk management field, John worked ten years in the pollution control and medical device industries as a chemical and manufacturing engineer, accountant, and financial manager. John's academic background includes a BS from the University of California, Santa Barbara and an MBA from the University of Pittsburgh. He earned his CRM designation in 2005 and has been included among the CRM National Faculty for The National Alliance.