Dynamics of Service

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Available
Seats Available
More Information
Instruction Hours 7
Topics Dynamics of Service
Programs Dynamics
Start Date Mar 17, 2020
End Date Mar 17, 2020
Learning Options Traditional Classroom

Register
Topics Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

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Grand Rapids, MI
March 17, 2020
7:30 AM Registration
DoubleTree Hilton Grand Rapids Airport
4747 28th St SE
Grand Rapids, MI 49512
616-957-0100

This event is being conducted by the MAIA

Dynamics of Service is the best supplement to give your personnel the tools they need to succeed! In a competitive marketplace, an agency’s or company's most important asset is...its people.

At this one-day classroom course, you will discover what makes superior customer service representatives effective—and what keeps their customers loyal. Participants repeatedly tell us how this one-day course transformed their lives when back on the job. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

Topics Covered: Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

.

Faculty

Faculty Name

Sharon Bieser*

Bio Detail

Sharon Bieser has spent over 30 years in the insurance industry, and currently enjoys working with other insurance professionals dedicating her time to helping them move from ordinary to extraordinary in their every day jobs. Throughout her career, she has spent time in each employment position within the independent agency environment and has a solid understanding of what it takes to be successful in each chair. Sharon is presently the Operations Manager for Community Insurance Center, and manages all three of the agency's Michigan and Tennessee locations. Sharon earned her Bachelor of Business Administration in Finance, and her Master of Business Administration focusing in Management Information Systems and Human Resources. She has continued her insurance education earning the Certified Insurance Counselor, Certified Insurance Service Representative, and Certified Professional Service Representative designations from the National Alliance. She also maintains her property & casualty and life & health agent licenses. During her career Sharon has held office on the Michigan NetVU Board of Directors, and currently serves on the Michigan Association of Insurance Agents (MAIA) Professional Development Council and CIC/CISR Task Force. She continues to work with carriers as an advocate for the advancement of download, real time, and automated workflows.