Dynamics of Service

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Available
Seats Available
More Information
Instruction Hours 7
Topics Dynamics of Service
Programs Dynamics
Start Date Jun 10, 2020
End Date Jun 10, 2020
Learning Options Traditional Classroom

Register
Topics Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

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Pineville, NC
June 10, 2020
7:30 AM Registration
Hilton Garden Inn
425 Towne Centre Blvd
Pineville, NC 28134
704-889-3279

This event is being conducted by the IIA of North Carolina

Dynamics of Service is the best supplement to give your personnel the tools they need to succeed! In a competitive marketplace, an agency’s or company's most important asset is...its people.

At this one-day classroom course, you will discover what makes superior customer service representatives effective—and what keeps their customers loyal. Participants repeatedly tell us how this one-day course transformed their lives when back on the job. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

Topics Covered: Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

.

Faculty

Faculty Name

LuAnn Wooters*

Bio Detail

A native of North Carolina, LuAnn Wooters has been in the insurance industry for over 30 years. During this time, she held multiple agency positions as personal and commercial lines CSR, office manager, personal lines manager, claims manager, small business sales manager, and education specialist. She joined IIANC as the Vice President of Professional Development in August of 2014. LuAnn is a graduate of Peace College and attended North Carolina State University. She completed her AAI designation in 1992, her CISR designation in 1994 and her AAI-M in 2018. She has served on several local and national companies' business councils.