Faculty NameWilliam Toll
Bill Toll is President of Bill Toll & Associates, Inc., an organization specializing in insurance and risk management education and professional development, located in Austin, Texas. He is a National Faculty member for the Society of CIC, and serves as educational consultant at CIC Institutes, CRM Courses and Ruble Seminars across the country. Prior to forming his own firm, Bill worked with The National Alliance for Insurance Education & Research, headquartered in Austin, Texas. There he was one of the developers of the Growth and Performance Standards (GPS) study which is now the leading source of benchmark agency performance data in the country. He continues to help with several areas of the work of The National Alliance, and the National Alliance Research Academy. Prior to joining Tthe National Alliance, Bill worked with Safeco and Fireman's Fund insurance companies, and through these two carriers, and the National Alliance, he has worked with hundreds of independent agencies throughout the United States in such areas as strategic planning, staff organization and stratification, producer compensation, workflow management, and general management. Both his agency and company experience provide unique perspectives to his present work in the field of education. He is proud to be developing and distributing information with immediate and practical value to insurance and risk management professionals. Bill earned a degree in finance and accounting, and received his CIC designation in 1984.
Faculty NameJeffrey Driver
Jeff Driver is the chief consultant and principal of Soteria Risk Works, LLC.
Spanning over twenty-five years of professional practice in his prior roles as chief risk officer at Stanford Medicine, Harvard's Beth Israel Deaconess Medical Center, and Children's Hospital San Diego, Jeff had overall strategic and tactical accountability for enterprise risk management, including the formation and executive responsibility for their captive insurers. In his role as CEO of The Risk Authority Stanford, Jeff led the formation and focus of a team whose philosophy was that every problem has a solution just waiting to be designed. Together they co-created revolutionary approaches to risk management, including the use of artificial intelligence in risk identification, incorporating decision analytics in claim reserve and trial strategy, and a global partnership in clinical risk management innovation throughout hospitals in the United Kingdom and the United States.
In 2018, Jeff partnered with alums of the world-leading design firm "IDEO" to author Discovery Design - an industry-first textbook for healthcare professionals in how to use Design Thinking to drive healthcare innovation and sustainable improvement.
As a pragmatic academic, Jeff is a lifelong student dedicated to continually interrupting the status-quo in a constant vision to increase the effectiveness of risk management and patient safety. Jeff holds a BS in respiratory technology and practiced clinically as an intensive care patient life support specialist before becoming a risk manager and receiving his MBA in healthcare administration. Early in his risk management career, Jeff earned a Juris Doctor and is a member of the California Bar. Recently, Jeff completed his dissertation at the University of Oxford leading to the award of MSc. in Evidence-Based Healthcare which will be conferred in early 2019. Jeff is a faculty associate for Arizona State University College of Nursing and Health Innovation and a Doctor of Management candidate at Case Western Reserve University.