Dynamics of Service

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Available
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Instruction Hours 7
Topics Dynamics of Service
Programs Dynamics
Start Date Jul 16, 2020
End Date Jul 16, 2020
Learning Options Traditional Classroom

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Topics Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

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Edina, MN
July 16, 2020
7:30 AM Registration
Western National Insurance Group
4700 West 77th St.
Edina, MN 55435
952-835-5350

This event is being conducted by the Minnesota Independent Insurance Agents & Broker

Dynamics of Service is the best supplement to give your personnel the tools they need to succeed! In a competitive marketplace, an agency’s or company's most important asset is...its people.

At this one-day classroom course, you will discover what makes superior customer service representatives effective—and what keeps their customers loyal. Participants repeatedly tell us how this one-day course transformed their lives when back on the job. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

Topics Covered: Covered:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.

.

Faculty

Faculty Name

Elizabeth Rise*

Bio Detail

Elizabeth Rise began her insurance career in 1975 as an agent for the Burd and Rise Insurance Agency of Halstad, MN. Elizabeth and her husband, Harlan, owned and managed the agency until their retirement at the end of 2008. She is a member of the National Faculty of The National Alliance, instructing at numerous CIC institutes, CISR courses, and Dynamics of Service courses around the country. Elizabeth has served as president of the Board of Governors of the Society of Certified Insurance Service Representatives (CISR). She holds a Bachelor of Arts degree in Business Administration from Mayville State University, Mayville, ND. Liz received her CIC designation in 1977. Elizabeth and Harlan reside in Melbourne Beach, FL, and Miltona, MN. The couple has two daughters and Elizabeth is active in her church and community organizations.