Faculty NameAngelynn Heavener
Angie Heavener began her insurance career in 1971 joining her family's agency. She held numerous positions in the agency consisting of CSR, producer, and eventually agency owner. In 1993, she sold her agency to join the staff of the Professional Independent Insurance Agents of Illinois. She began as assistant vice president of Marketing/Instructor and was shortly promoted to vice-president of Education. She is currently the principal of Insurance Training Plus, Inc., a professional training and consulting firm focused on education and agency operations, that she began in 2002.
Angie served as education chairperson for the IIAI and PIIAI, as well as a committee member for the IIABA education committee. She has also served on numerous other state and national committees. Angie received the Young Agent of the Year Award in 1991, obtained her CIC designation in 1994, and her Certified Professional Insurance Agent designation in 1999.
Angie teaches numerous property and casualty education seminars throughout the country and is a frequent speaker at state conventions. Angie also teaches sales, service and operations programs. She is a national faculty member of the Society of Certified Insurance Counselors.
Angie is an approved auditor for a number of E&O carriers and conducts internal Errors and Omissions audits on agencies throughout the country. She also consults with agencies on developing procedures, workflows and sales centers. Angie co-authored a book on Errors and Omissions audits and writes articles for various state insurance association magazines.
Faculty NameRichard Pitts
Richard S. Pitts is Vice President and General Counsel to Arlington/Roe & Co., Inc., an insurance brokerage and managing general agent headquartered in Indianapolis. Rick also serves as general counsel to the Independent Insurance Agents of Indiana, Inc. As counsel to the "Big I," Rick speaks annually at the association's Agency Compliance Seminars and teaches various seminars on insurance and employment related matters. Rick has also presented continuing education seminars to insurance professionals nationally.
Rick is a 1983 graduate of Wabash College and a 1986 graduate of the Indiana University McKinney School of Law. He clerked for the Honorable Patrick D. Sullivan, a judge of the Indiana Court of Appeals in 1986-87. Rick is admitted to practice before Indiana state and federal courts, the United States Supreme Court and the United States Court of Appeals for the Seventh Circuit and is a member of local, state, and national bar associations. He has tried cases and participated in over seventy appeals.
Rick has served as a panelist and lecturer on a variety continuing education subjects, including cyber-related risks, the Americans with Disabilities Act, "Mold: Issues Under the Microscope" for the Indiana Continuing Legal Education Forum (ICLEF), and "Insurance Issues for Builders" for the Indiana Builders Association. Rick has also served as chair of several ICLEF seminars, including "Advanced Corporate Practice," "Privacy Law," and "Insurance Coverage Issues." Rick has also presented seminars on "Insuring Fiduciary Exposures," "Insurance Coverage Disputes," and "Agency Succession and Perpetuation." He has co-authored articles appearing in the Indiana Law Review.