Faculty NameAngelynn Heavener
Angie Heavener began her insurance career in 1971 joining her family's agency. She held numerous positions in the agency consisting of CSR, producer, and eventually agency owner. In 1993, she sold her agency to join the staff of the Professional Independent Insurance Agents of Illinois. She began as assistant vice president of Marketing/Instructor and was shortly promoted to vice-president of Education. She is currently the principal of Insurance Training Plus, Inc., a professional training and consulting firm focused on education and agency operations, that she began in 2002.
Angie served as education chairperson for the IIAI and PIIAI, as well as a committee member for the IIABA education committee. She has also served on numerous other state and national committees. Angie received the Young Agent of the Year Award in 1991, obtained her CIC designation in 1994, and her Certified Professional Insurance Agent designation in 1999.
Angie teaches numerous property and casualty education seminars throughout the country and is a frequent speaker at state conventions. Angie also teaches sales, service and operations programs. She is a national faculty member of the Society of Certified Insurance Counselors.
Angie is an approved auditor for a number of E&O carriers and conducts internal Errors and Omissions audits on agencies throughout the country. She also consults with agencies on developing procedures, workflows and sales centers. Angie co-authored a book on Errors and Omissions audits and writes articles for various state insurance association magazines.
Faculty NameDavid Dybdahl
David Dybdahl is the founder and president of American Risk Management Resources Network, LLC. He specializes in environmental risk management and insurance serving as an independent wholesale insurance broker, technical resource, risk management consultant and expert witness.
He has served as an expert witness in over $1,900,000,000 of disputed environmental insurance claims. His past consulting clients include the US EPA, US Justice Department, the Army Corps of Engineers, The US Department of Energy and the World Bank in London.
He has authored material on environmental risks and insurance in over thirty insurance text books including the CPCU Liability chapter on environmental insurance and the Associate in ARM text on controlling environmental losses. He is a member of the consensus drafting committees of the IICRC S500 and S520 professional standards for water and mold remediation.
He has both bachelors and master's degrees in risk management and Insurance and an MBA in Finance from the University of Wisconsin-Madison. He holds the Chartered Property and Casualty Underwriter and the Associate in Risk Management professional designations.