Agency Catastrophe Planning, Empathy, and Compassion

Awkward Insurance cover photo featuring Sydney Hoffmans, CPIA

Get ready for an intense and eye-opening episode of Awkward Insurance! In this episode, we sit down with Sydney Hoffmans, CPIA from iTrust Insurance Group in Arkansas, to discuss her real-life experience of handling front-line catastrophe claims, including her own home, after a devastating tornado hit the state of Arkansas.

The discussion highlights the critical role that insurance professionals play in helping individuals and businesses recover from natural disasters. The trio emphasizes the importance of being prepared for the unexpected and having a solid plan in place to ensure that clients receive the support they need during difficult times.

If you’re an insurance professional looking to gain insights into handling catastrophe claims and supporting clients through natural disasters, this episode is a must-listen.

Don’t forget to subscribe, rate, and review Awkward Insurance on your favorite podcast platform!

Sydney Hoffmans Headshot

Sydney Hoffmans, CPIA – iTrust Insurance Group

Sydney Hoffmans is an Arkansas native and second generation insurance agent. With over a decade of insurance experience, she has worked in various roles at small and large captive and independent agencies, as well as commercial insurance carriers. In 2017, she joined her family’s independent agency, iTrust Insurance Group, as an insurance advisor.  

Sydney serves as Secretary for the Young Insurance Professionals of Arkansas, and was recognized as the Young Insurance Professional of Excellence at the 76th Annual Professional Insurance Agents (PIA) of Arkansas Convention. Sydney is also a youth softball coach and dedicated community member. She lives with her partner and four furchildren in Little Rock, AR.   

Dustyne Bryant, MBA, CIC, CISR

Personal Lines Academic Director & Awkward Insurance Co-Host

Dustyne Bryant, is the Personal Lines Academic Director for The National Alliance for Insurance Education & Research. In her role, Dustyne collaborates with National Alliance faculty and industry colleagues to research and analyze Personal Lines segment trends, data, and coverage in an effort to deliver relevant and quality educational content to growing insurance professionals. 

Ashley Fitzsimmons, CISR

Director of Professional Development, Ohio Insurance Agents Association, Inc.

Awkward Insurance Co-Host

Known as the Beyonce of Insurance, Ashley has grown up in insurance. She has real life experience on the agency side – for nearly the last decade. She has had to overcome the same daily struggles and has personally researched and implemented many tools and programs to help her family agency run more efficiently.

Nine years spent as the fourth generation in a family agency located near Scranton, PA, obtaining her CISR designation, multiple speaking engagements across the country as well as being nominated the 2018 National CSR of the year has given her the knowledge and experience to help other agents thrive instead of just survive.

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