CIC Insurance Company Operations

What role do you play within a company and how are different company functions related? Learn more about how you can apply advanced executive strategies to improve business functions and promote company success.

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In the Insurance Company Operations course, you will learn strategic decision-making strategies for the purpose of satisfying regulatory requirements, meeting compliance standards, product development, underwriting, distributing and marketing, processing claims, and other vital company functions.


Updated and revised 16-hour course.


Executive Strategies (2 hours)

Learn what executive-level strategies to use to determine an insurance company’s structure. Understand what regulations and compliance requirements are unique to the insurance business. Learn the role of executive-level decision-making in lines of business, geographic territory, personnel structure, delivery systems, and technology.


Actuarial Practices & Accounting (2 hours)

Learn how actuarial practices support the financial viability of an insurance company and the role they play in reports to state insurance departments and financial regulators. Learn about the work of actuaries in the insurance industry, as well as accounting processes and profitability ratios.


Product Development (2 hours)

Learn to explain how insurance product development relates to the livelihood of an insurance company. Identify sources of new insurance product development, discuss modifications of existing insurance products, and learn about creating insurance coverage for emerging industries.


Agency/Policyholder Services (2 hours)

How can an insurance company improve its agency/policyholder services and meet policyholder needs and expectations? Examine a variety of services that affect policyholders, including the appointment of insurance agencies, product delivery methods, and the provision of around-the-clock customer service.


Underwriting (4 hours)

Explain the importance of underwriting to an insurance company. Learn about the value of underwriting. Identify differences in company philosophies and analyze company guidelines. Discuss the use and types of reinsurance methods. Examine the purpose, function, and role of the loss control and safety specialist. Understand the purpose of a premium audit, the auditor’s responsibilities, types of audits, and the impact of those audits.


Claims (4 hours)

Understand the steps in the claims process and the purpose and functions of each. Understand how a claims department interacts with other departments within a company. Discuss claim investigation and evaluation, claim payment, and claim reserving practices.