The National Alliance.
ProgramsCISR Commercial Casualty I - CGL, Additional Insureds CISR Commercial Casualty II - BAP, WC, Excess Liability CISR Insuring Commercial Property CISR Insuring Personal Residential Property CISR Insuring Personal Auto Exposures CISR Personal Lines - Miscellaneous CISR Life & Health Essentials CISR Elements of Risk Management CISR Agency Operations
Dynamics of Service
Dynamics of Service is the best supplement to give your personnel the tools they need to succeed! In a competitive marketplace, an agency’s or company's most important asset is...its people.
At this one-day classroom course, you will discover what makes superior customer service representatives effective—and what keeps their customers loyal. Participants repeatedly tell us how this one-day course transformed their lives when back on the job. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”
When you attend Dynamics of Service, you will:
- Improve your people skills dramatically.
- Tune up your professional competence.
- Acquire a wealth of tools and techniques for dealing with customers effectively.
All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.
*Dynamics of Service satisfies the update requirement for CISRs and CSRMs.