CRM FAQs

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CRM Frequently Asked Questions

Who participates in the CRM Program?
Why did The National Alliance develop a risk management program?
How can I earn the CRM designation?
What is the format of the exam and how long does it take to receive results?
Do you have suggestions if I don’t pass the exam?
What is a classroom course?
What is an instructor-led online course?
How is the CRM online exam administered?
Should I take the courses in any specific order?
How does CRM compare to ARM?
How is the CRM curriculum determined?
How much do the CRM courses cost?
Will CICs receive update credit by attending a CRM course?
What are my annual update options?
How will the CRM Program affect my career?
What is a conferment?
How can I enroll or obtain more information about CRM courses?
Does the CRM designation qualify me for the RIMS Fellow program?
What is MyPage®?
How do I obtain a subscription to the Knowledge Alliance?


Who participates in the CRM Program?
Individuals in risk management and the related fields of insurance, accounting, finance, law, loss control, claims, and human resources. Two or more years of prior insurance or risk management experience and/or knowledge of insurance and risk management are strongly recommended.

Why did The National Alliance develop a risk management program?
Research showed that the risk management industry lacked focused classroom risk management educational opportunities. Increasingly, risk managers have become more relevant and valuable to their organizations. Research also revealed that the risk management community needed a practical, immediately applicable approach for identifying, controlling, and financing their organization's risk. They also needed a customizable textbook that provided answers to current problems. The CRM Program was developed to educate risk managers on how to effectively identify and manage the risks and exposures faced by organizations in today's fast-changing business environment.

How can I earn the CRM designation?
The CRM Program consists of five courses which are offered in the classroom and online led by practicing risk management professionals that focuses on today's risk management issues. A participant must pass the exam from all five courses within a five-year period to earn the designation. An annual continuing education requirement must be met to maintain the CRM designation.

What is a classroom course?
Each of the five classroom-based CRM courses are offered several times a year across the US, Mexico and Puerto Rico. Each course lasts 2-1/2 days and an exam, developed on-site and based on the uniqueness of each course, is administered at the conclusion of the faculty lectures.

What is the format of the exam and how long does it take to receive results?
Each CRM course ends with an optional two-and-a-half hour essay exam (passing the exam is required to earn the CRM designation). The Educational Consultant writes the exam during the course, so that it reflects topics that were included in the notebook material and information that was discussed in class. The exams have between 18-21 questions that are asked in the same order in which subjects are discussed during the course. Exam result notifications are posted to MyPage in MyDocument within 4 to 6 weeks following the course.

Do you have suggestions if I don’t pass the exam?
An exam review has proven to be very valuable in identifying the topic area(s) in which additional studying is needed. The Educational Consultant receives your request and will review your exam personally. You can request a review of exams within six months following the course by submitting your request to examreview@scic.com. Please include your name, daytime phone, course title and date, and preferred physical mailing address with your request. The National Alliance Team wants you to have the best possible outcome in your continuing education. We encourage you to try again, having reviewed the Learning Objectives in the notebook and by asking for help from a mentor at your office or the Educational Consultant on-site. Additional recommendations include study materials such as Risk Management Essentials 2nd Edition or contacting our Academic Development Department at 800-633-2165.

What is an instructor-led online course?
CRM online classroom courses last for 5 weeks with a three day exam period. The curriculum is a mixture of webinar presentations, reading assignments, quizzes, and discussion board postings. In order to successfully complete the online classroom course, participants should expect to spend 4 hours per week attending two live webinars (day and evening options). Participants will also have the option to participate in self quizzes and discussion board postings. Access to the online classroom is available within 5 days of registration. Access to the curriculum opens on the day of the first webinar.

How is the CRM online exam administered?
The CRM final examination is a 2.5 hour essay/short answer exam that must be conducted at an approved testing center. Virtual proctoring is provided to National Alliance students by ProctorU for a reasonable charge. (Virtual proctoring requires a high speed internet connection, webcam and microphone.) A list of approved testing centers is available in the online classroom. Proctoring fees at testing centers range from $10 to $100.

Should I take the courses in any specific order?
Logically, it makes sense to take the five courses in the natural order of Principles, Analysis, Control, Financing, and Practice. However, it is not required that the courses be taken in any specific order. If a participant has limited experience or training in statistics and finance, it is suggested that Analysis of Risk be taken before Financing of Risk, as there are applications of the principles taught in Analysis that are needed to understand and apply the Financing of Risk concepts.

How does CRM compare to ARM?
While the two designation programs are complementary, the CRM Program is offered in the classroom and online classroom taught by practicing risk management professionals. An annual continuing education requirement must be met to maintain the CRM designation.

ARM is offered online and uses text-based study materials designed to be a self-study, three-part, theory-based program. In addition, depending on your location, you may be able to participate in a 15-week study group or classes. ARM exams can be taken either as full-length course exams or as three or four segmented exams per course. The designation does not have an annual continuing education requirement.

How is the CRM curriculum determined?
Initially, an advisory committee of industry leaders guided the CRM course of study. Now, faculty, and practicing risk management professionals provide input for the continuous update of the curriculum to ensure it is current and relevant to today’s ever-changing environment.

How much do the CRM courses cost?
Each classroom or online course costs $430. The registration fee includes a notebook for the classroom participants and an e-notebook for the online participants.

Will CICs receive update credit by attending a CRM course?
Yes, full attendance at a CRM courses qualifies as an annual update for CIC designees.

What are my annual update options?
CRM designees can fulfill their annual update requirement by using one of the following options: 1) attending any one of the five classroom or online CRM courses; 2) attending any one of the James K. Ruble Seminarswhich are 2-day seminars specifically designed for CRM and CIC designees to enhance their current skills and knowledge; or, 3) attending any one of the five CIC institutes, a Dynamics of Selling program, or any program from the Dynamics Series.

How will the CRM Program affect my career?
The CRM Program is designed to improve your knowledge base about today's fast-changing risk management industry, enhance credibility within your organization, and ultimately increase your earning potential.

What is a conferment?
The conferment ceremony is a reward for a job well done - a public acknowledgement of individual accomplishment. Held several times a year in different locations around the US, Mexico and Puerto Rico, the CRM conferment is a special occasion to recognize a professional milestone. During the conferment, new designees are presented with their gold CRM lapel pin by either the president of The National Alliance, National Alliance board members, or other distinguished representatives of The National Alliance.

How can I enroll or obtain more information about CRM courses?
Click on Schedule or Register at top and enroll online.
Phone: 800-633-2165.

Does the CRM designation qualify me for the RIMS Fellow program?
Yes. The CRM designation is one of the professional designations required by RIMS to participate in the RIMS Fellow program for experienced risk management professionals.

What is MyPage®?
Your important National Alliance professional education information is in one convenient place on MyPage®, including the way to update your contact information, CE certificates (download online), course history, exam results, and new program offerings. View your MyPage® by clicking on the MyPage® icon at the top (right-hand side) of the page.

How do I obtain a subscription to the Knowledge Alliance?
The Knowledge Alliance is a web-based information resource that focuses on current, practice-oriented insurance, risk management and agency management issues, trends, and developments. Access is included as a benefit to dues-paid CICs, CRMs, CISRs, and CSRMs. For those not holding one of the designations, a subscription is available for $189 annually.

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