KATHLEEN HICKS, CIC

President – HR&R LLC

WHAT IS A DIFFERENCE MAKER?

Difference Makers are everyday people doing extraordinary things.

Hear from Insurance and Risk Management experts working tirelessly for the greater good.

KATHLEEN CHARTED A PATH FOR WOMEN IN THE INDUSTRY

Kathleen started her career at the age of 19 when she applied for a job through the Texas Workforce Commission. After testing high in math, she took a job in the accounting department at United States Fidelity & Guaranty Insurance Company.

“My education from The National Alliance empowered me to compete with anybody and not be intimidated.”

Kathleen’s boss encouraged her to attend a CIC course, but did not expect her to take the exam. She was 1 of 10 women in a class of 125 participants. Kathleen took all the required courses and earned her CIC designation in 1978.

KATHLEEN HAS HAD MANY UNIQUE CLIENTS DURING HER CAREER

Pictured: Mickey Gilley, Kathleen Hicks, Johnny Lee

Kathleen met Mickey Gilley while operating her company, Rogers & RogersInsurance & Risk Management. Mickey owned Gilley’s Club. The club was the primary site for Urban Cowboy and housed a mechanical bull. Due to the film’s popularity, other venues wanted to buy mechanical bulls but needed liability insurance to do so. Kathleen secured the first liability insurance for mechanical bulls for a $2,500 per bull annual premium that included a stipulation requiring cowgirls and cowboys to sign a waiver before their ride. Kathleen and her team never had a claim.

“My designation gave me confidence. If I could read an insurance policy and put it to work, I could accomplish great things.”

Pictured: Kathleen Hicks, Willie Nelson

Kathleen acquired an even more famous client while she co-owned Miller-McCrocklin Agency in San Marcos, Texas. The local radio station called and said Willie Nelson’s 1986 July 4th fundraiser for Farm Aid II was about to be cancelled because the backers were having trouble securing insurance. Although she had never placed event coverage, Kathleen met with Willie, discussed his needs, and secured proper insurance coverage. In less than a week, she used best-practices risk management techniques and reduced coverage costs by over $200,000. The Miller-McCrocklin Agency donated their commission to Farm Aid II to benefit struggling family farms.

KATHLEEN'S TEAM WAS AMONGST THE FIRST RESPONDERS IN THE AFTERMATH OF HURRICANE HARVEY

Hurricane Harvey made landfall in Texas on August 25, 2017 and struck Rockport-Fulton the next day. Insurance agents from across the state helped people file nearly 670,000 Claims so they could restore their lives.

“Insurance and Risk Management is something that inspires me. With superior educational opportunities, like those offered by The National Alliance, we can make a difference in people’s lives.”

The Regional Pool Alliance Property Disaster Recovery Team was on site immediately after Hurricane Harvey hit. They met with the county judge and other local officials, superintendents, school district operations directors and business-finance officials. Engle Martin Claims Professionals coordinated the claims process and kept recovery moving forward.

CREATING A LEGACY: SABINE PASS INSURANCE CURRICULUM

Kathleen’s passion for Insurance and Risk Management drove her to implement a high school program in Sabine Pass, TX. She knew the program would pique student interest and inspire them to join the Insurance and Risk Management industry.

“I started working in insurance when I was so young. I know high school students are very capable of working in this industry. They are smart.”

Since the community had endured Hurricanes Rita and Ike, Kathleen and Sabine Pass Superintendent, Kristi Heid, agreed this was a wonderful opportunity for the school district. They received special funding to start a pilot program. The program was a resounding success!

KATHLEEN'S LEARNING PATH

“If you want to succeed in the industry, you owe it to your clients and yourself to get the best education you can.”

CIC Life and Health

In the CIC Life and Health course, you will learn practical information related to Life and Annuity Policies, Business Life Concepts, Health Insurance, and Employee Benefits. Leave the class with information that you can put to use immediately.

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CIC Personal Lines

In the CIC Personal Lines course, you will focus on the Property Casualty insurance industry, covering topics related to Personal Residential and Personal Auto, including policy coverages, limitations, and exclusions. Through the use of examples of Personal Umbrella or Excess Policies, you will learn how to respond in the event of a loss.

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CIC Agency Management

In the CIC Agency Management course, you will learn how to apply the management theories, methods, and procedures necessary to operate a successful insurance agency. Leave the class prepared to implement strategies designed to increase agency profitability.

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CIC Commercial Casualty

In the CIC Commercial Casualty course, you will gain a detailed understanding of the coverage, limitations, and exclusions of the Commercial General Liability (CGL) Policy, the Business Auto Policy (BAP), and the Workers’ Compensation and Employers’ Liability Insurance Policy (WC & EL Policy).

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CIC Commercial Property

In the CIC Commercial Property course, you will gain a detailed understanding of Commercial Property coverages and endorsements and learn how to maximize coverage and protect your property accounts.

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Earned the CIC Designation!

James K. Ruble Advanced Coverage Seminar

Respected throughout the industry as cutting-edge and market-focused—offering a variety of specialty, advanced, and high-interest topics.

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James K. Ruble Risk Management Seminar

Respected throughout the industry as cutting-edge and market-focused—offering a variety of specialty, advanced, and high-interest topics.

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Dynamics Series- Dynamics of Selling

The Dynamics of Selling process has revolutionized the sales careers of a generation of insurance producers—dramatically increasing closing ratios and personal income. While many generic sales programs are available, Dynamics remains the only “insurance specific” sales process developed and taught by successful sales leaders in the industry.

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CIC Commercial Casualty

In the CIC Commercial Casualty course, you will gain a detailed understanding of the coverage, limitations, and exclusions of the Commercial General Liability (CGL) Policy, the Business Auto Policy (BAP), and the Workers’ Compensation and Employers’ Liability Insurance Policy (WC & EL Policy).

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CIC Commercial Property

In the CIC Commercial Property course, you will gain a detailed understanding of Commercial Property coverages and endorsements and learn how to maximize coverage and protect your property accounts.

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James K. Ruble Financial Institutions Seminar

Respected throughout the industry as cutting-edge and market-focused—offering a variety of specialty, advanced, and high-interest topics.

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James K. Ruble Graduate Seminar

The Graduate Seminars cover a range of topics, including advanced property and casualty topics, marketing, sales and sales management, life and benefits, ethics, along with real-life applications for the material. Become adept at explaining complex exposure issues to your clients—identifying the presence of specified risks and the most effective methods for remedying those risks.

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CRM Control of Risk

Gain proficiency in the application of risk control techniques—safety, alternative dispute resolution, employment practices liability, and crisis management. It centers on the latest trends in risk control for cyber, fleet, and ergonomic risks and provides crisis management, disaster planning, and claims management concepts. This 16-hour course includes application exercises.

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CSRM Fundamentals of Risk Management

This foundational risk management course benefits school risk managers, employee benefits and safety coordinators, and those in human resources and positions that oversee the risk management function in schools. Insurance agents and brokers who work with school risk managers or the placement of school business are also encouraged to attend.

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25 Year CIC Tenured Status

Intro to Property & Casualty Insurance

Property and Casualty insurance is the backbone of the industry. Learn the basic P&C concepts as the first step on your learning path. Get an overview in this introductory course of general concepts associated with all lines of insurance—but with a special focus on property and casualty.

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CRM Principles of Risk Management

This course provides a solid foundation in risk management essentials that give you the tools to properly identify exposures.

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