2019 Outstanding CSR of the Year National Finalists
Meet this year’s finalists! Each finalist receives a special gold and garnet lapel pin, a $500 cash award, and publicity in the National Trade Journal, Rough Notes. One of these individuals will shortly be named the 2019 National Outstanding CSR of the Year.
2019 State Winners
2019 Outstanding CSR of the Year State Winners Meet this year’s State Winners! Each State Winner receives a framed certificate and national recognition.
Rules & Rewards
The Outstanding CSR of the Year competition started in 1991 to honor customer service representatives and account managers who have made significant contributions to the insurance and risk management industry. The competition is sponsored by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC)—proud member organizations of The National Alliance.
We encourage you to nominate your best customer service representatives and account managers to compete for the Outstanding CSR of the Year award. The competition is open to any insurance customer service representatives or candidates primarily responsible for customer service regardless of affiliation or professional designation. Candidates interested in participating in the competition may also nominate themselves.
How does it work?
*Individuals who nominate the national winner receive a $1000 cash award.
Nominees compete at state level to become one of four finalists. The national winner is announced in June.
What do candidates win?
Advancement to National Competition
$500 Cash Award
Gold and Garnet Pin
National Award Winner
$2,000 Cash Award
Gold and Diamond Pin
Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to represent their states and compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
Ashley M. Fitzsimmons, CISR
Fitzsimmons Insurance Agency, Inc.
Ms. Ashley M. Fitzsimmons is the 2018 National Outstanding CSR of the Year
Ms. Fitzsimmons receives a $2,000 cash award, a gold and diamond lapel pin, and her name inscribed on a permanent sculpture display at The National Alliance headquarters in Austin, Texas. Her employer, Fitzsimmons Insurance Agency, receives a scholarship for any National Alliance Program.
Ms. Fitzsimmons was chosen from a highly competitive pool of 28 state winners by the Society of Certified Insurance Services Representatives (CISR) and the Society of Certified Insurance Counselors (CIC). Along with the four national finalists, Ms. Fitzsimmons was chosen for her committed participation in the insurance community as well as the impact and creativity of her essay in response to the topic: “In today’s business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”
Her essay delighted the judges’ panel with its balance of candor and humor. Of the insurance industry, Ms. Fitzsimmons writes, “It’s an industry affectionately known to be stale, male and pale. Millennials are not banging on doors begging to be hired to work for their local agency. In an environment where any agency will say they are understaffed, it’s important for us as customer service representatives to find the best way to manage our workload while still being able to provide the customer service that our clients deserve.”