CIC Online

Learn the fundamentals of strategic planning within and agency and learn what actions are needed to achieve growth.

Updated and revised 16-hour course.

Strategic Planning (4 hours)

What does it take to have a thriving agency? The answer is strategic planning, actions aimed toward agency profitability. Learn about change-management processes, establishing actionable goals, identifying appropriate insurance markets, and conducting essential analyses. Use tools that measure an agency’s financial health, including examinations of cash flow, budgets, income statements, and balance sheets — all of which provide the insight required for making effective strategic decisions.

Talent Acquisition and Development (4 hours)

Acquire the tools necessary to build and manage today’s diverse workforce. Learn how to recruit, hire, and manage personnel who reflect an agency’s culture and allow for a more productive and satisfying work environment. Learn how to hire for success, including how to write position descriptions, conduct interviews, train new employees, evaluate performance, and manage separations.

Client Retention and Acquisition (2 hours)

Acquire and keep new clients and learn how to meet their expectations. The information provided in this section will teach you how value, vision, and mission statements shape your agency’s brand and help you capture and keep clients. Learn how to market for success and maintain fruitful client relationships. Discover how to determine the profitability of an account.

Technology Utilization (3 hours)

Learn how to evaluate existing technologies to determine how to effectively engage with clients and insurance companies. This section will help you learn how to select and implement the tools and technology that support your agency’s workflows, standards, and procedures — the foundations for profitable growth.

Ethical Responsibility (3 hours)

Learn the relevance of professional ethics in the workplace and the legal duties an ethical agent, agency, and insurance company are responsible for. Understand how unfair trade practices influence ethical behavior, and how missteps can lead to Errors and Omissions. This section will provide you with the foundations of ethical behavior, steps in ethical decision-making, and the process of establishing a Code of Ethics.

Become familiar with current, practical policy knowledge and learn how to apply the limits of insurance and recommend appropriate endorsements.

Updated and revised 16-hour course.

Commercial General Liability (CGL) Concepts and Coverage (6 hours)

What is covered in an ISO CGL policy, and what isn’t? Become familiar with policy inclusions and exclusions. Learn how the Limits of Insurance apply and how a CGL Policy can be modified to better protect your client’s business.

Additional Insured Concepts and Endorsements (2 hours)

Understand how to comply with the various insurance requirements commonly found in contracts. Learn about waivers of subrogation, additional insured status, and primary/contributory insurance. Examine the purposes, coverages, and limitations of additional insured endorsements.

Business Automobile Coverages and Endorsements (5 hours)

Learn how to analyze the Business Auto Coverage Form and how symbols are used to designate coverage. Understand who qualifies as an insured and how to modify the BAP to better protect other persons and/or organizations. Learn what exclusions apply and endorsements that can be used to modify a BAP to better protect your client’s business.

Workers Compensation and Employer’s Liability (3 hours)

Explore important legal concepts that contributed to the establishment of the workers compensation system. Understand how coverage for Workers Compensation and Employers Liability Insurance is activated and how it applies in response to a work-related injury or occupational disease. Learn what endorsements can be used to modify the policy to offer broader protection.

Learn how to help commercial clients navigate critical issues, such as cyberthreats and crime from both property and casualty perspectives.

Updated and revised 16-hour course.

Commercial Inland Marine Concepts & Coverages (6 hours)

Understand the benefits of Bailee coverage, what Builder’s Risk insurance covers, and when an Installation Floater is necessary. You will discuss policies, such as Contractor’s Equipment and Transportation Insurance and identify endorsements such as the Builders Risk Policy “Soft Costs” endorsement that can enhance a client’s coverage.

Employment Practices Liability Insurance (2 hours)

Learn how to provide your clients with coverage from liability exposures that come with daily employment practices. The information provided in this section will help you understand the major policy provisions found in employment practices liability policies.

Crime Coverages & Endorsements (3 hours)

Learn to advise your commercial clients about their crime coverage needs and how best to meet them. This section includes information about the seven insuring agreements within the ISO Commercial Crime policy, so you can discover how these insuring agreements, especially the Employee Theft insuring agreement, provide the necessary coverage to meet your clients’ needs. You will also learn to distinguish between loss-sustained and discovery forms and examine selected endorsements which enhance coverage.

Cyber Exposures and Coverage (3 hours)

Learn to identify first and third-party cyber-related exposures and the subsequent need for Cyber insurance coverage. Address commonly available insuring agreements that fit the needs of your clients, including analysis of common policy provisions.

Excess Liability and Commercial Umbrella Coverages (2 hours)

Distinguish between Excess Liability Policies and Commercial Umbrella Policies and learn how to describe the purposes of those policies to your clients. Address key features of the Declarations, including self-insured retention and underlying insurance requirements. Analyze how provisions in the policies, including definitions and exclusions, can differ.

Learn the latest trends in commercial property insurance and innovative ways to maximize coverages with up-to-the-minute forms.

Updated and revised 16-hour course.

Commercial Property Coverage Forms & Endorsements (8 hours)

Learn how to explain major elements of the Building and Personal Property Coverage Form to your clients. Discuss these elements, as well as different valuation methods, the application of coinsurance, and various methods used to insure fluctuating property values. Analyze policy provisions including Covered Property, Additional Coverages, Coverage Extensions, and Optional Coverages. Review important Commercial Property endorsements and how they are used to fill specific policyholder needs.

Commercial Property Causes of Loss & Endorsements (3 hours)

Understand and explain the coverages, exclusions, and limitations of the Causes of Loss – Special Form (CP 10 30) to your clients. Examine those elements and the coverage provided when the form is combined with the Building and Personal Property Coverage Form to provide coverage under a Commercial Property Policy. Analyze selected endorsements used to fill specific policyholder needs.

Time Element Coverages & Endorsements (5 hours)

Support your clients as they face significant Business Income and Extra Expense exposures. Learn methods for providing your clients with appropriate insurance protection. Analyze various Time Element Coverage Forms including a coinsurance approach, as well as the use of Optional Coverages that eliminate or suspend the coinsurance conditions contained in the coverage forms. Review selected endorsements used to enhance coverage.

Learn how to develop a strong personal lines book of business, identify which clients provide the most revenue and ways to grow commission income with this comprehensive course.

Updated and revised 16-hour course.

Personal Residential Coverages (8 Hours)

Learn how to address homeowners’ questions about what types of policies best suit their individual needs. This section provides information about eligibility requirements and different valuation methods for insured property under Homeowners and Dwelling policies. Understand the ISO Homeowners Policy Form and how to address Property and Liability coverages, limitations, exclusions, and other policy provisions.

Personal Automobile Coverages (6 Hours)

Gain in-depth knowledge of coverage afforded and not afforded by the Personal Auto Policy (PAP), including how to identify “who is an insured” and what is a “covered auto.” Develop your understanding of each coverage part of the PAP, including Liability, Medical Payments/PIP, Uninsured/Underinsured Motorists, and Damage to Your Auto. Examine important endorsements that can be used to provide additional coverage for your clients.

Personal Umbrella/Excess Coverages (2 Hours)

Help your clients understand the similarities and differences between Umbrella Insurance and Excess Liability Insurance, including general provisions and exclusions, and the relationship to primary insurance. Learn how to communicate the importance of Personal Umbrella/Excess Liability coverages to your client, as an integral piece of their personal financial and insurance programs.

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What are the basic characteristics, provisions, and riders found in most life, health, and retirement contracts? Learn how to target these financial products to meet your client’s personal and business needs.

Updated and revised 16-hour course.

Life and Annuity Policies (6 Hours)

Learn the general uses and legal elements of life insurance policies and annuities. This class helps you understand the components of term insurance, universal life, whole life, and the classifications, types, and provisions of annuities. You will also examine how the application of these products, used with additional financial planning tools, can help clients and prospects meet their personal financial goals.

Business and Life Concepts (2 Hours)

Learn the issues involving employer-owned life insurance and the proper application of life insurance to key person business exposure. The information provided in this course helps you understand these and other issues facing business owners, including executive bonus programs used as an employer-provided benefit and development of a business succession plan. You will also learn the basics of buy-sell agreements and funding methods and structure of life insurance ownership to provide counsel as part of the business owner’s planning team.

Health Insurance and Employee Benefits Concepts (8 Hours)

What are the benefits afforded by the Affordable Care Act (ACA) and how do ACA-compliant and non-compliant medical health plans differ? Learn about these differences, as well as the value of consumer-driven, tax-advantaged accounts, including FSA, HSA, and HRA. Understand when to use Medicare, Medicare Supplements, and Medicaid to meet clients’ needs.

You will also understand the meaning of long-term care and how it differs from acute and rehabilitation care. The information in this course helps you understand the special challenges brought on by long-term care exposures, as well as innovative products that address those exposures, including state Long-Term Care Insurance Partnership Programs.

Finally, you will examine possible sources of income replacement in the event of disability. Analyze the benefits of individual disability income contracts within various occupations and industries as well as the use and benefits of a Business Overhead Expense Disability Policy.

What role do you play within a company and how are different company functions related? Learn more about how you can apply advanced executive strategies to improve business functions and promote company success.

Updated and revised 16-hour course.

Executive Strategies (2 hours)

Learn what executive-level strategies to use to determine an insurance company’s structure. Understand what regulations and compliance requirements are unique to the insurance business. Learn the role of executive-level decision-making in lines of business, geographic territory, personnel structure, delivery systems, and technology.

Actuarial Practices & Accounting (2 hours)

Learn how actuarial practices support the financial viability of an insurance company and the role they play in reports to state insurance departments and financial regulators. Learn about the work of actuaries in the insurance industry, as well as accounting processes and profitability ratios.

Product Development (2 hours)

Learn to explain how insurance product development relates to the livelihood of an insurance company. Identify sources of new insurance product development, discuss modifications of existing insurance products, and learn about creating insurance coverage for emerging industries.

Agency/Policyholder Services (2 hours)

How can an insurance company improve its agency/policyholder services and meet policyholder needs and expectations? Examine a variety of services that affect policyholders, including the appointment of insurance agencies, product delivery methods, and the provision of around-the-clock customer service.

Underwriting (4 hours)

Explain the importance of underwriting to an insurance company. Learn about the value of underwriting. Identify differences in company philosophies and analyze company guidelines. Discuss the use and types of reinsurance methods. Examine the purpose, function, and role of the loss control and safety specialist. Understand the purpose of a premium audit, the auditor’s responsibilities, types of audits, and the impact of those audits.

Claims (4 hours)

Understand the steps in the claims process and the purpose and functions of each. Understand how a claims department interacts with other departments within a company. Discuss claim investigation and evaluation, claim payment, and claim reserving practices.