CISR Online

29% of surveyed CSRs expressed an interest in advancement opportunities in agency management. —CSR Profile

AgencyA relationship, express or implied, wherein one party (principal) delegates authority to another person (agent or proxy) to undertake certain activities for the principal. The agent’s limit of authority and discretionary power depends upon the agreement between the parties. https://youtu.be/s_hHkK95lbA More

• Legal & EthicalPertaining to standards of right conduct or practice arising out of ethics. See Business ethics. More Requirements
• The Insurance Agency
• The Insurance Industry and Marketplace
• CommunicationProcess of exchanging information using a shared set of symbols and a means of transmission; can range from very informal to very formal and from interpersonal to impersonal. More and Technology
• Agency Workflow Concepts
• Agency Workflow Steps
• Account Management
• Errors & Omissions

Gain confidence with commercial casualty exposures and coverages and learn the CGL policy inside and out.

LiabilityLegal responsibility or fault. More

• Essentials of Legal Liability
• Commercial General Liability
• Additional Insureds

One objective of this course is to clarify who is and who is not an insured in specific situations as defined by the Business Auto Coverage Form.

This course, like Commercial Casualty I, expands your ability to have a confident relationship with your commercial customers in the area of commercial casualty exposures and coverages. In Commercial Casualty II, the focus is the BusinessIncludes trade, profession, or occupation. More AutoA land motor vehicle, trailer, or semi-trailer designed for use on public roads, but does not include “mobile equipment.” More Policy, the Workers Compensation Policy, and Excess LiabilityLegal responsibility or fault. More Policies. You will improve your understanding in each of these vital areas.

Topics:

• Business Auto Exposures and Coverages
• Workers Compensation & Employers Liability Insurance Policy
• Commercial Umbrella and Excess Liability Policies

Those who completed the Insuring Commercial Casualty Exposures course (which was available prior to Commercial Casualty I and Commercial Casualty II), may choose either Commercial Casualty I or Commercial Casualty II as part of their five courses to earn the CISR designation, but not both.

State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.

An effective risk management program adds value to an organization and helps it achieve its goals.

Insurance professionals need training in the risk management process for two reasons. First, insurance is an integral part of their client’s overall risk management program. Second, services provided by carriers, agencies, and brokerages are often significant items in the organization’s total cost of risk.

In this course, we’ll cover each of the five powerful steps in this process, which protects not only the organization’s assets, but also its mission and brand.

Topics Include:

• Introduction to Risk ManagementProcess of managing uncertainty of exposures that affect an organization’s assets and financial statements using five steps: identification, analysis, control, financing and administration. More
• Risk IdentificationProcess of identifying and examining exposures of an organization; the first and most important step of the risk management process. More
• RiskUncertainty that may be either positive or negative arising from a given set of circumstances. Common definitions also include: 1) chance or probability of loss, 2) uncertainty concerning loss, 3) possibility of a variation of outcomes from a given set of circumstances, and 4) difference between expected losses and actual losses. More Identification Methods
• Risk AnalysisThe assessment of the potential impact of various exposures on an organization; a step of the Risk Management Process. More
• Risk ControlAny conscious action or inaction to minimize at the optimal cost, the probability, frequency, severity, or unpredictability of loss; a step of the Risk Management Process. More
• Risk FinancingThe acquisition of internal and external funds to pay losses at the most favorable cost; a step of the Risk Management Process. More
• Risk AdministrationImplementation and monitoring of the Risk Management Process; a step of the Risk Management Process. More

State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.

Gain a grasp of the types of commercial property, be able to identify parties with an insurable interest, and understand the difference between direct and indirect loss.

Commercial property insurance is one of your business customers’ greatest concerns. You’ll improve your cross-selling abilities with up-to-date knowledge of commercial property coverage and reduce E&O exposures. Insuring Commercial Property gives you the skills to address these issues with greater ease and confidence.

Topics:

• Fundamentals of Commercial Property Insurance
• Building and Personal PropertyAll tangible property not classified as real property. See Real property. More Coverage Form
• Causes of LossA reduction in value. More Forms
• Basics of Time Element Insurance
• Basics of Commercial Inland Marine Insurance

State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.

Identifying the right personal automobile policy and being able to modify it appropriately are skills valued by clients and their families.

After taking the CISR Insuring Personal AutoA land motor vehicle, trailer, or semi-trailer designed for use on public roads, but does not include “mobile equipment.” More Course, you’ll be able to assist your clients in identifying their exposures and more effectively advise them of policy limitations or exclusions that may apply, including ways to provide the needed coverage.

Topics:

• Introduction to the Personal Auto Policy
• Personal Auto Policy Definitions and LiabilityLegal responsibility or fault. More Coverage
• Medical Payments/Personal Injury ProtectionAs related to property, the safeguards, equipment and measures provided by the building owner or occupant to minimize hazards. More
• Uninsured/Underinsured Motorists Coverage
• Coverage for Damage to Your Auto
• Coverage for a Rented Vehicle

State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.

Updated and revised 16-hour course.

Executive Strategies (2 hours)

Learn what executive-level strategies to use to determine an insurance company’s structure. Understand what regulations and compliance requirements are unique to the insurance business. Learn the role of executive-level decision-making in lines of business, geographic territory, personnel structure, delivery systems, and technology.

Actuarial Practices & AccountingProcess to help quantify an organization’s assets, liabilities, stakeholder equities, and cash flows at a point in time. More (2 hours)

Learn how actuarial practices support the financial viability of an insurance company and the role they play in reports to state insurance departments and financial regulators. Learn about the work of actuaries in the insurance industry, as well as accounting processes and profitability ratios.

Product Development (2 hours)

Learn to explain how insurance product development relates to the livelihood of an insurance company. Identify sources of new insurance product development, discuss modifications of existing insurance products, and learn about creating insurance coverage for emerging industries.

AgencyA relationship, express or implied, wherein one party (principal) delegates authority to another person (agent or proxy) to undertake certain activities for the principal. The agent’s limit of authority and discretionary power depends upon the agreement between the parties. https://youtu.be/s_hHkK95lbA More/Policyholder Services (2 hours)

How can an insurance company improve its agency/policyholder services and meet policyholder needs and expectations? Examine a variety of services that affect policyholders, including the appointment of insurance agencies, product delivery methods, and the provision of around-the-clock customer service.

UnderwritingThe process by which the cost of the coverage is determined. Insurers (and self- funded plans) seek assistance from actuaries. More (4 hours)

Explain the importance of underwriting to an insurance company. Learn about the value of underwriting. Identify differences in company philosophies and analyze company guidelines. Discuss the use and types of reinsurance methods. Examine the purpose, function, and role of the loss control and safety specialist. Understand the purpose of a premium audit, the auditor’s responsibilities, types of audits, and the impact of those audits.

Claims (4 hours)

Understand the steps in the claims process and the purpose and functions of each. Understand how a claims department interacts with other departments within a company. Discuss claim investigation and evaluation, claim payment, and claim reserving practices.

Nothing hits home more than a personal lines loss. Client retention depends on developing relationships and learning to identify the specific exposures each client contends with.

• Personal Residential Concepts
• Homeowners Policy Property Coverages
• Homeowners Policy LiabilityLegal responsibility or fault. More Coverages and Policy Conditions

While Personal Lines business may be your primary focus, cross-selling life and health products is a proven revenue generator and client retention tool. Grow your skills and grow your value for your future and for your agency’s!

This course helps build a better understanding of what your clients need to know about life and health insurance. Explaining the benefits of having the proper life and health insurance is key to the financial wellbeing of your clients’ families and businesses.

Be better prepared to answer questions about analyzing the need for and placement of life insurance. Health insurance includes a diverse assortment of policies, from medical expense coverage to vision care and dental coverage, plus a variety of delivery systems and health plans designed to manage the high cost of care.

Topics:

• Introduction to Life Insurance
• Term and Permanent Life InsuranceA policy that offers lifetime protection by combining a cash value with death benefits. More
• Common Characteristics of Life Insurance Policies
• Health Care Policies
• Federal Regulation and Consumer Driven Health Plans
• MedicareA federal government medical insurance plan originally for individuals age 65 and older or disabled. The age requirement has been raised based on year of birth. More

State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.

Get ready to learn about the property and liability coverage provided—or not provided—by the homeowners policy for recreational vehicles.

The CISR Personal Lines — Miscellaneous Course addresses the coverage exclusions and limitations in the most current ISO Homeowners 3 – Special Form and the ISO Personal AutoA land motor vehicle, trailer, or semi-trailer designed for use on public roads, but does not include “mobile equipment.” More Policy for exposures created by clients’ business activities and their ownership or use of recreational vehicles and watercraft.

Clients may not be aware they are lacking the proper insurance coverage for these activities until after a loss occurs. After completing this course, you’ll know the coverage gaps and when an appropriate endorsement is available to provide the needed insurance protection. You’ll also know the right questions to ask your clients to help you identify these exposures so you can tailor an appropriate insurance and risk management program that meets their needs. Learn how to analyze the important coverages offered through personal umbrella and excess liability policies.

Topics:

• BusinessIncludes trade, profession, or occupation. More Activities of Personal Lines Clients
• Recreational Vehicles
• Watercraft
• Personal Umbrella/Excess LiabilityLegal responsibility or fault. More

It is recommended that students taking CISR Personal Lines Miscellaneous have already taken CISR Personal Residential or have a working knowledge of the Homeowners Policy Form.

State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.