Spotlight

As we continue to look for ways to collaborate and grow with our participants and members, we invite you to become a part of our new Spotlight program, allowing us to shine a light on your activities, achievements, and personal stories.

2017—Outstanding CSR of the Year®


Ms. Brianne Head, CIC, CRIS, Director of Client Services for Independent Insurance Group, Inc., in Dallas, Texas, is the winner of the Outstanding CSR of the Year® Award. This is the most recognized and distinguished honor available to insurance customer service representatives. An official presentation of both of Ms. Head’s state and national awards was made at the Dallas MEGA in October 2017.

Ms. Head was chosen from a field of 37 state winners by the Society of Certified Insurance Services Representatives (CISR) and the Society of Certified Insurance Counselors (CIC). Five finalists were picked from the state winners by a select panel of judges who evaluated them based on their participation in the insurance community and the impact and creativity of their essays. The topic was: A friend who is a CSR has come to you for advice about a new customer service job in an agency in another city. What five factors about the employer and the position would you advise them to consider before accepting the job?

In her essay Ms. Head writes, “Ensuring the overall office culture and atmosphere align with your personal needs will equate to a happier you. This information can be gleaned through several avenues: social media, the interview process, and tenure of both past and present employees—all can provide valuable insight. . . An old adage alleges that people leave bosses, not jobs; I believe people leave cultures that do not align with personal beliefs, needs and desires.”

2016—Outstanding CSR of the Year®


Ms. Kelly Danielle McGowan, CISR Elite, Executive Commercial Lines CSR for NBT–Mang Insurance Agency in Norwich, New York, has just been awarded the most prestigious honor available to insurance customer services representatives: the Outstanding CSR of the Year® Award.

The Society of Certified Insurance Services Representatives (CISR) and Society of Certified Insurance Counselors (CIC) selected Ms. McGowan as the winner of this award from a field of 43 state winners. After five finalists were chosen from this field, a blue-ribbon panel of five judges evaluated the finalists based on their individual contributions to the insurance community and the strength of their essays written on the topic: “Many in our industry came into insurance by chance, but have built a career by choice. How did you come into the industry, and what are four reasons you stayed and built a career?”