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Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to represent their states and compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
Ashley M. Fitzsimmons, CISR
Fitzsimmons Insurance Agency, Inc.
Ms. Ashley M. Fitzsimmons is the 2018 National Outstanding CSR of the Year
Ms. Fitzsimmons receives a $2,000 cash award, a gold and diamond lapel pin, and her name inscribed on a permanent sculpture display at The National Alliance headquarters in Austin, Texas. Her employer, Fitzsimmons Insurance Agency, receives a scholarship for any National Alliance Program.
Ms. Fitzsimmons was chosen from a highly competitive pool of 28 state winners by the Society of Certified Insurance Services Representatives (CISR) and the Society of Certified Insurance Counselors (CIC). Along with the four national finalists, Ms. Fitzsimmons was chosen for her committed participation in the insurance community as well as the impact and creativity of her essay in response to the topic: “In today’s business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”
Her essay delighted the judges’ panel with its balance of candor and humor. Of the insurance industry, Ms. Fitzsimmons writes, “It’s an industry affectionately known to be stale, male and pale. Millennials are not banging on doors begging to be hired to work for their local agency. In an environment where any agency will say they are understaffed, it’s important for us as customer service representatives to find the best way to manage our workload while still being able to provide the customer service that our clients deserve.”