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Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to represent their states and compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.

Ashley M. Fitzsimmons, CISR


Fitzsimmons Insurance Agency, Inc.

Ms. Ashley M. Fitzsimmons is the 2018 National Outstanding CSR of the Year

Ms. Fitzsimmons receives a $2,000 cash award, a gold and diamond lapel pin, and her name inscribed on a permanent sculpture display at The National Alliance headquarters in Austin, Texas. Her employer, Fitzsimmons Insurance Agency, receives a scholarship for any National Alliance Program.

Ms. Fitzsimmons was chosen from a highly competitive pool of 28 state winners by the Society of Certified Insurance Services Representatives (CISR) and the Society of Certified Insurance Counselors (CIC). Along with the four national finalists, Ms. Fitzsimmons was chosen for her committed participation in the insurance community as well as the impact and creativity of her essay in response to the topic: “In today’s business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”

Her essay delighted the judges’ panel with its balance of candor and humor. Of the insurance industry, Ms. Fitzsimmons writes, “It’s an industry affectionately known to be stale, male and pale. Millennials are not banging on doors begging to be hired to work for their local agency. In an environment where any agency will say they are understaffed, it’s important for us as customer service representatives to find the best way to manage our workload while still being able to provide the customer service that our clients deserve.”

Read the Press Release here.

2018 Outstanding CSR of the Year Finalists

Meet this year’s finalists! Each finalist receives a special gold and garnet lapel pin, a $500 cash award, and publicity in the national trade journal, Rough Notes.

Stacey M. Migliano, CISR


The Trotter Insurance Group

Laura A. VanderSteeg, CISR


Fisher Brown Bottrell Insurance, Inc.

Starr Marshall, CISR


Reliable Agency

Kendall I. Pori, CIC


Protectors Insurance, LLC

2018 OCSRY State Winners

State winners receive a framed certificate for their dedication and commitment to providing the highest level of service to their clients.

ArizonaKathleen A. DraganHill Insurance Services, LLC
CaliforniaJenny Chea-Vaing, CISRSinglepoint Insurance Services, Inc.
DelawareMaria T. Metcalfe, CISRBellevue Insurance Services, LLC
FloridaCatrin LiffnerBeck Partners Insurance
IllinoisSara K. Mancini, CISR Elite, AISMarket Financial Group, Ltd, a division of Arthur J. Gallagher
IndianaAmanda StollerOvation Insurance
IowaJeremy Smith, CIC, CISRThe Accel Group
KansasKimberly Andersen, CISRJ. Goodman Insurance Agency
KentuckyBrandy MarcumMarket Finders Insurance Corporation
LouisianaKristen G. Fligg, CISRAmerisafe
MaineLori DuvalF.A. Peabody Company
MarylandGregory A. ClemHUB International Mid-Atlantic, Inc.
MichiganBrian St. Charles, CISRMichigan Community Insurance Agency
MinnesotaStarr L. Marshall, CISRReliable Agency
MississippiLaura A. VanderSteeg, CISRFisher Brown Bottrell Insurance, Inc.
NebraskaMichele Koehler, CISRIntegrity Insurance Group
North CarolinaTeresa P. Gedraytis, CIC, CISRJames E. Moore Insurance Agency, Inc.
OhioBeth Ann MitchellLauber & Will Insurance Agency
OregonKendall I. Pori, CICProtectors Insurance, LLC
PennsylvaniaAshley M. Fitzsimmons, CISRFitzsimmons Insurance Agency, Inc.
South CarolinaAnna M. Kocuba, CISRKinghorn Insurance of Beaufort
TennesseeElizabeth A. WilkinsMartin & Zerfoss Insurance
TexasLinda M. DaileyInsurance Partners/SWBC
UtahStephanie Holden, CISR, CPSRSentryWest Insurance Services
VermontKatie LaFreniere, CISRCrowley Insurance Agency
WashingtonAmy HayesDuncan & Associates, Inc.
WisconsinStacey M. Migliano, CISRThe Trottier Insurance Group
WyomingCindy GerholdHUB International

Read the Press Release here.