CANCELLATION POLICY
Cancellation Policy
Classroom
- Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
- Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
- Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
- After the start date of your course, no refunds or transfers will be given
- Transfers or substitutions within 30 days of the start date will incur a $25 fee
- A fee of $25 will be charged for returned checks
COVID Information: The National Alliance is following guidelines set by the CDC and local authorities for all in-person events.
Instructor-led Online
- Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
- Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
- Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
- After the start date of your course, no refunds or transfers will be given
- Transfers or substitutions within 30 days of the start date will incur a $25 fee
- A fee of $25 will be charged for returned checks
Self-Paced Online
- To obtain a full refund, cancellations must be received within 24 hours of the registration date. Refund will be void if the review test or final exam has been taken.
- Transfers or substitutions must be received within five business days of the registration date. After five business days, a $25 fee will apply. Transfers or substitutions will not be permitted if the review test or final exam has been taken.
- A $25 fee for a one-time extension of 14 days if requested within 14 days following the expiration date.
- A fee of $25 will be charged for returned checks
Subscription Memberships
- Advanced, Intermediate, and Essential Subscriptions require a year-long commitment. Subscriptions can not be canceled and are non-refundable.
Credits or Registration Credits
If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.
