FREQUENTLY ASKED QUESTIONS

Account Information

1. Go to https://pro.scic.com/SignIn and click on “Forgot your Password”

2. Enter the email address associated with your contact record with the National Alliance

Please allow 10-15 minutes for the reset to take place.

For your security, we’ve updated our password policy.

  • A password must be a minimum of 8 characters in length and contain at least one lowercase and one uppercase letter.
  • It must also contain at least one special character (!@#$%^&*) and at least 1 number (0–9).
 

Sign in through the homepage to access your account and navigate to the Order History  tab.

After you have viewed the Course Schedule and selected a course, you will select LEARN MORE to view the Course Details page. 

You will then click Register, then select “Register for Someone Else“.

  1. Log in on the homepage.
  2. Navigate to the Documents Tab.
  3. Under Document Tab, choose document type needed.
  4. Then select Event of Product.
  5. Generate Document.
  6. Download/Print the Document.

Please allow 5-6 weeks to receive your results for all 16-hour CIC, CRM and CPRM classroom and webinar courses.

For all 7-hour CISR and CSRM webinar courses your results will be immediately available.

For 7-hour CISR and CSRM classroom courses your results will available within 7-10 days.

For CIC, CRM and CPRM, please allow 5-6 weeks from the end date of your last course.

For CISR and CSRM, please allow 7-10 days.

Step 1: Login to Account

Step 2: Navigate to Document Tab

 

 

 

 

 

 

 

 

Step 3: Select Letter of Good Standing in Document Type

 

 

 

 

 

Step 4: Select the course you would like to generate Letter of Good Standing for.

 

 

 

 

 

Note:

A letter of good standing will only generate for Alabama CICs who earned prior to 1/1/2013, Nevada CICs, New Jersey CICs and CISRs, and Utah CICs and CRMs who are up to date on their designation.” 

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Designations

CISR

Take five of the nine courses and pass all the corresponding exams within three calendar years after you pass your first CISR exam.

CISR Elite

Take the remaining four courses and pass all the corresponding exams within three calendar years after you pass your first CISR Elite exam. *

CSRM

Take the five CSRM courses and pass all the corresponding exams within three calendar years after you pass your first CSRM exam.

CIC

Take five of the seven CIC courses and pass all the corresponding exams within five calendar years after you pass your first CIC exam.

(Or)

Take four CIC courses and one CRM or one CPRM course and pass all corresponding exams within five calendar years.

CRM

Take the five CRM courses and pass all the corresponding exams within five calendar years after you pass your first CRM exam.

CPRM

Take the five CPRM courses and pass all the corresponding exams within five calendar years after you pass your first CPRM exam.

 

To maintain your designation, you must take an update course by the end of your birth month each year.

 

Dues paid members receive benefits such as attending specialty update courses, access to free monthly webinars, and access to our quarterly Resources magazine. Dues payments also finance research and development for our curriculum and faculty as well as fund scholarships.

 

Membership dues are not required to maintain the designation; however, it is important to know that The National Alliance is fully funded by registrations and dues revenues.  Dues paid members can participant in James K. Ruble Seminars.  Members also receive a $200 saving on PROFocus courses.   Dues-paid designed can download at no charge digital editions of our best-selling publications and now receive a bi-weekly digital newsletter containing our award winning podcast, articles, and webinars.  Dues member receive access to exclusive 1-hr webinars produced by our Research Academy.  For more information on benefits and to pay dues please visit https://www.scic.com/about-membership-dues/

 
 

If you hold the CISR or CSRM designation…

  • Any 7-hour, classroom or online, CISR, CSRM or William T Hold course.
  • Any two 4-hour, online, William T. Hold, Ethics or Flood course.
  • Any, classroom or online, CIC, CRM, or CPRM course. (Satisfies up to two years of update credit)
  • Any Ruble Graduate Seminar, MEGA Seminar, ProFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)

If you hold the CIC, CRM or CPRM…

  • Any, classroom or online, CIC, CRM, or CPRM course.
  • Any Ruble Graduate Seminar, MEGA Seminar, ProFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)
 
 

Extensions of time can be granted to complete an online self-paced course at a fee of $25 per every 7 days that the course is extended.

 

Participants can request an extension for 90 days from the next update date.

Step 1: Login to your account. 

 

 

 

 

 

 

 

Step 2: Select Profile and select the “Request Extension” button below your Alliance Member #.

 

 

 

 

 

Step 3: A Designation Extension Request pop up will appear.  Select the date and the course that you plan to enroll in.

 

 

 

 

 

 

 

 

 

Step 4: Click Submit. Please allow up to 5 minutes for the extension button to disappear.  You will then receive a extension confirmation via email. If you have multiple designations, this extension will apply to all.

 

 

 
 

Online Self-paced

Participants must complete a 1-hour proctored final exam to earn designation credit and/or state CE credit for self-paced courses.  Designees must pass self-paced quizzes and a review test. No final exam is needed for annual update credit.

 

Online Instructor Led

To update your designation and/or earn State reported continuing education credit using an instructor led webinar, you need to attend all the live webinars and complete the poll questions. No final exam is needed for annual update credit.

 

Classroom

The final exam is not required to earn designation update credit and/or State reported continuing education credit.    

The exam is required for those needing State reported continuing education credit in Puerto Rico.

All non-designation holders in Puerto Rico must pass the final exam to earn state CE. 

A status available to designees who are ready to retire, but not ready to give up the designation for which they worked so diligently and maintained for so many years. Emeritus status is maintained with annual dues payment and no annual update is required. The Emeritus status guidelines are:

  1. Candidates must be retired from the insurance or risk management industry
  2. years held designation plus age must equal 70 or greater, and
  3. Must be dues-paid members in good standing.

In recognition of the many milestones and achievements CICs have made in their successful careers, the CIC Board of Governors initiated the Tenured CIC status in 2011. Significant educational achievements and a record of maintaining your designation have broadened each individual’s substantial base of knowledge. Therefore, this special recognition of tenure has been granted to CICs who have met the following criteria:

  1. Held the designation for 25 or more years,
  2. or CICs who have not held the designation for 25+ years, but are 70 years old or older,
  3. Designation is in good standing,
  4. AND membership dues are current.

These CICs will be eligible for tenured status and may maintain their designation by paying CIC dues every year and attending a qualified program every other year.

Classroom Courses

In order to guarantee your discounted guest room rate, you MUST book your room prior to the cut-off date. Should the room block become full before or after the cut-off date, reservations will be accepted based on a space and rate availability. The group room block may become full before the cut-off date; therefore, reserving a room early is strongly encouraged. Please confirm all ground transportation and parking charges with the hotel prior to arrival as prices are subject to change without notice.

A PDF copy of the notebook will be loaded to your PROfile and available for download 7 days prior to the program and available for 7 days after the program. You will receive a printed version of the notebook when you arrive at the course.

Yes, note-taking is allowed. Pen and notepad are highly recommended.

Electronic devices may now be used in most classrooms for the purpose of note-taking. Approved devices include Kindles, iPads, tablets, and laptops.

Recording devices (including photography) of any kind are not permitted in the classroom.

Successful completion of the final exam is required for non-designees in Puerto Rico. The final exam is optional in all other states. Verify the continuing education hours available for your course by calling our CE Dept. at 800-633-2165 or referring to The National Alliance website at the following link.

CE Information

  • Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
  • Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
  • Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
  • After the start date of your course, no refunds or transfers will be given
  • Transfers or substitutions within 30 days of the start date will incur a $25 fee
  • A fee of $25 will be charged for returned checks

If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

Online Courses

The proctored final exam is required for state CE credit toward license renewal. The proctored final exam is also required for credit to achieve the CISR, CISR Elite or CSRM designations. (A digital exam affidavit will be presented for your proctor to fill out at exam login.) If you are a current CISR, CISR Elite or CSRM and you wish only to complete your annual update credit, you must complete all of the course self quizzes and the review test.

In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability relevant to completing the course. Please refer to the following link:

ADA Requests

  • To obtain a full refund, cancellations must be received within 24 hours of the registration date. Refund will be void if the review test or final exam has been taken.
  • Transfers or substitutions must be received within five business days of the registration date. After five business days, a $25 fee will apply. Transfers or substitutions will not be permitted if the review test or final exam has been taken.
 
    • Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
    • Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
    • Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
    • After the start date of your course, no refunds or transfers will be given
    • Transfers or substitutions within 30 days of the start date will incur a $25 fee
    • A fee of $25 will be charged for returned checks

    If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

You will receive an email from customercare@gotowebinar.com with your link.  You’ll simply click on the link to join.   Links are sent out starting at 10 days prior to the course.  If you register closer to the program, the link will be sent within 24 hours after registration.  You will receive a reminder email with the link the day before the start of the session.  You will receive another reminder 1 hour before the start. 

Please email onlineclassroom@scic.com if you have not received the link. 

Don’t worry! We can send you another one right away.

Please email onlineclassroom@scic.com if you have not received the link 24 hours prior.

Also, keep in mind that some work emails are very secure. You may need to update your email to a personal one like Gmail, Hotmail, Yahoo, etc.  Otherwise, speak to your I.T. personnel and have our email whitelisted! 

If you are registered for a webinar event hosted by one of our state association partners, you will be sent information related to course materials directly from them. 
 
For webinars hosted by The National Alliance, course materials can be found in your account at scic.com under the course history tab and also in your Learning Portal 10 days prior to the course.
 
From Profile–Course History Tab–GO Button: 
 
From Learning Portal–Learning Center–Select Course:

Prework or participation agreement looks like this:

Complete this by clicking Launch Prework and clicking SUBMIT at the bottom of the page!  

If you’re seeking CE and/or Update credit for your designation, you’ll need to attend the live webinars. 

However, if you’re only taking the exam to obtain your designation, you don’t need to attend the live webinars. You can catch up on anything you’ve missed by accessing the recordings of each class located in your course materials. 

Webinar links will be sent 10 days prior to the webinar date.  If you register closer to the program, your link will be sent within 24 hours after registration. 

Please email onlineclassroom@scic.com if you have not received the link 24 hours prior

Remember to close all background programs, as they can interfere with both the audio and visual quality of the webinar. If that doesn’t work, try logging out and logging back in.   

Please reach out to onlineclassroom@scic.com if you continue having audio issues during the webinar.

Online Self-paced

Participants must complete a 1-hour proctored final exam to earn designation credit and/or state CE credit for self-paced courses.  Designees must pass self-paced quizzes and a review test. No final exam is needed for annual update credit.

Online Instructor Led

To update your designation and/or earn State reported continuing education credit using an instructor led webinar, you need to attend all the live webinars and complete the poll questions. No final exam is needed for annual update credit.  Polling questions will be asked and log-in and log-out times will be recorded to verify full compliance.  Failure to meet these requirements will disqualify participants from earning state CE and/or designation update credit. 

 

Online Self-paced

Participants must complete a 1-hour proctored final exam to earn designation credit and/or state CE credit for self-paced courses.  Designees must pass self-paced quizzes and a review test. No final exam is needed for annual update credit. All non-designation holders in Puerto Rico must pass the proctored final exam to earn state CE. 

Online Instructor Led

To update your designation and/or earn State reported continuing education credit using an instructor led webinar, you need to attend all the live webinars and complete the poll questions. No final exam is needed for annual update credit.  Polling questions will be asked and log-in and log-out times will be recorded to verify full compliance.  Failure to meet these requirements will disqualify participants from earning state CE and/or designation update credit.

All non-designation holders in Puerto Rico must pass the proctored final exam to earn state CE. 

 

All final exams require you to have a proctor who is a disinterested third party to monitor your exam. Your proctor must be present when you launch the exam through the entirety of your attempt. You have three options when choosing a proctor. The National Alliance highly suggests Option #1.

  • Option #1:  You may use MonitorEdu as a virtual proctoring option. With MonitorEDU, an extra device such as a smartphone or tablet is required. A proctor will observe you remotely on camera while you complete the exam at home or work. No appointment is necessary, and proctors are always available. First navigate to the MonitorEDU website and pay their $15 proctoring fee. When you are ready to take the exam during the exam window, return to this site and click “connect to proctor.” 
  • Option #2: You may visit a brick-and-mortar testing location. The quickest way to locate a proctor in your area is to conduct a Google search for “approved proctors near me.” Your search results will yield official testing centers at colleges, universities, libraries, and learning centers. Licensee Insurance Associations (PIA, IIA, etc.) are approved in-person testing locations.
  • Option #3: Someone in a dedicated HR or training department role within your organization may sit with you to proctor your exam.

Exam Proctoring Rules

Only those who are taking the exam need to fill this out. You only need to fill in the form online. Nothing needs to be sent in.

You can find this under the proctor tab by following these directions:

  • Sign in on homepage
  • Click on Online Course at the top to go to your course website.
  • Click on Go To Your Learning Center (in orange).
  • Click on the title of your course (NOT the resume button).
  • You should see a proctor tab at the top.
  • Click Select and use the search bar to locate your proctor, then click to add.
  • Update the date and time of your exam. Hint: when you click on the calendar, use the small clock at the bottom of the pop-up to update the time of your exam.

Exam Proctoring Rules

There’s no way to verify individual attendance during the webinar. We can only do that after it has ended. 

If you miss a poll question, you must immediately alert the webinar coordinator via the GoToWebinar Questions box.

Were here to help you out every step of the way. If you ever, have any questions please email us at onlineclassroom@scic.com. 

State CE

Sign in to your account at scic.com and click on Course History tab. 

 

Then click on Request/Decline CE tab next to the course information. 



Step 1: Log into account.

Step 2: Navigate to Course History Section.

 

 

 

 

 

 

 

 

Step 3: Navigate to Course for which you wish to Request CE for.

 

 

 

 

Step 4: Review information in pop up window, and submit.

 

 

 

 

 

 

 

 

 

 

 

 

 

If you want to Modify Requested CE, Follow same steps and select Modify CE.

 

 

 

Note: CE can only be requested before the end date of the course for both instructor-led online and classroom courses.

Available 10 – 14 days after the course has ended. 

Step 1: Log into account. 

Step 2: Navigate to Document Section.

 

 

 

 

 

 

 

 

 

 

Step 3: Select CE Certificate.

 

 

 

 

 

 

 

Step 4: Select the course for which you would like to generate the CE Certificate for.

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