FREQUENTLY ASKED QUESTIONS

Account Information

PROFile has been removed. To access your account, simply Sign In on the homepage.
 

Go to homepage.

 

Using your Username credentials, sign in on the homepage and access all your documents, files and online content.

If you have forgotten your username, select “Recover Username” in the login screen. 

 

For your security, we’ve updated our password policy. A password must be a minimum of 8 characters in length and contain at least 1 lowercase and 1 uppercase letter. It must also contain at least 1 special character (!@#$%^&*) and at least 1 number (0–9).

 

Sign in through the homepage to access your account. 

Sign in on the homepage.

Register for a course, and in the checkout process you will have an option to “Order on Behalf” of a different user. He or she must be an existing user with a valid email address.

  1. Log in on the homepage
  2. Navigate to the “Documents” section
  3. Under Document Type, choose “Select” from the dropdown
  4. Choose CE Certificate, Receipt, etc. in first dropdown
  5. Choose Specific Course or Product in second dropdown
  6. Choose Generate Document
  7. Download/Print the Document

For 16-hour courses, please allow 5 to 6 weeks; for 8-hour courses, please allow 5 days

For 16-hour courses, please allow 5 to 6 weeks; for 8-hour courses, please allow 5 days  

Please allow 10-14 days 

Webinar links will be sent 10 days prior to the webinar date.  If you register closer to the program, your link will be sent within 24 hours after registration. 

Designations

CISR

Take five of the nine courses and pass all the corresponding exams within three calendar years after you pass your first CISR exam.

CISR Elite

Take the remaining four courses and pass all the corresponding exams within three calendar years after you pass your first CISR Elite exam. *

CSRM

Take the five CSRM courses and pass all the corresponding exams within three calendar years after you pass your first CSRM exam.

CIC

Take five of the seven CIC courses and pass all the corresponding exams within five calendar years after you pass your first CIC exam.

(Or)

Take four CIC courses and one CRM or one CPRM course and pass all corresponding exams within five calendar years.

CRM

Take the five CRM courses and pass all the corresponding exams within five calendar years after you pass your first CRM exam.

CPRM

Take the five CPRM courses and pass all the corresponding exams within five calendar years after you pass your first CPRM exam.

 

To maintain your designation, you must take an update course by the end of your birth month each year.

 

Membership dues are not required to maintain the designation; however, it is important to know that The National Alliance is fully funded by registrations and dues revenues. Dues paid members receive benefits such as attending specialty update courses, access to free monthly webinars, and access to our quarterly Resources magazine.

 
 

If you hold the CISR or CSRM designation…

  • Any 7-hour, classroom or online, CISR, CSRM or William T Hold course.
  • Any two 4-hour, online, William T. Hold, Ethics or Flood course.
  • Any, classroom or online, CIC, CRM, or CPRM course. (Satisfies up to two years of update credit)
  • Any Ruble Graduate Seminar, MEGA Seminar, ProFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)

If you hold the CIC, CRM or CPRM…

  • Any, classroom or online, CIC, CRM, or CPRM course.
  • Any Ruble Graduate Seminar, MEGA Seminar, ProFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)
 
 

Dues paid members receive benefits such as attending specialty update courses, access to free monthly webinars, and access to our quarterly Resources magazine. Dues payments also finance research and development for our curriculum and faculty as well as fund scholarships.

 
 

Extensions of time can be granted to complete an online self-paced course at a fee of $25 per every 7 days that the course is extended.

 

While we do not typically grant extensions, we will work with those with medical or financial hardships of up to 90 days.

 
 

Online Self-paced

Participants must complete a 1-hour proctored final exam to earn designation credit and/or state CE credit for self-paced courses.  Designees must pass self-paced quizzes and a review test. No final exam is needed for annual update credit.


Online Instructor Led

To update your designation and/or earn State reported continuing education credit using an instructor led webinar, you need to attend all the live webinars and complete the poll questions. No final exam is needed for annual update credit.


Classroom

The final exam is not required to earn designation update credit and/or State reported continuing education credit.    

The exam is required for those needing State reported continuing education credit in Puerto Rico.

A status available to designees who are ready to retire, but not ready to give up the designation for which they worked so diligently and maintained for so many years. Emeritus status is maintained with annual dues payment and no annual update is required. The Emeritus status guidelines are:

  1. Candidates must be retired from the insurance or risk management industry
  2. years held designation plus age must equal 70 or greater, and
  3. Must be dues-paid members in good standing.

In recognition of the many milestones and achievements CICs have made in their successful careers, the CIC Board of Governors initiated the Tenured CIC status in 2011. Significant educational achievements and a record of maintaining your designation have broadened each individual’s substantial base of knowledge. Therefore, this special recognition of tenure has been granted to CICs who have met the following criteria:

  1. Held the designation for 25 or more years,
  2. or CICs who have not held the designation for 25+ years, but are 70 years old or older,
  3. Designation is in good standing,
  4. AND membership dues are current.

These CICs will be eligible for tenured status and may maintain their designation by paying CIC dues every year and attending a qualified program every other year.

Classroom Courses

In order to guarantee your discounted guest room rate, you MUST book your room prior to the cut-off date. Should the room block become full before or after the cut-off date, reservations will be accepted based on a space and rate availability. The group room block may become full before the cut-off date; therefore, reserving a room early is strongly encouraged. Please confirm all ground transportation and parking charges with the hotel prior to arrival as prices are subject to change without notice.

A PDF copy of the notebook will be loaded to your PROfile and available for download 7 days prior to the program and available for 7 days after the program. You will receive a printed version of the notebook when you arrive at the course.

Yes, note-taking is allowed. Pen and notepad are highly recommended.

Electronic devices may now be used in most classrooms for the purpose of note-taking. Approved devices include Kindles, iPads, tablets, and laptops.

Recording devices (including photography) of any kind are not permitted in the classroom.

Successful completion of the final exam is required for non-designees in Puerto Rico. The final exam is optional in all other states. Verify the continuing education hours available for your course by calling our CE Dept. at 800-633-2165 or referring to The National Alliance website at the following link.

CE Information

  • Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
  • Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
  • Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
  • After the start date of your course, no refunds or transfers will be given
  • Transfers or substitutions within 30 days of the start date will incur a $25 fee
  • A fee of $25 will be charged for returned checks

If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

Online Courses

The proctored final exam is required for state CE credit toward license renewal. The proctored final exam is also required for credit to achieve the CISR, CISR Elite or CSRM designations. (A digital exam affidavit will be presented for your proctor to fill out at exam login.) If you are a current CISR, CISR Elite or CSRM and you wish only to complete your annual education update, you must complete all of the course self quizzes and the review test.

In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability relevant to completing the course. Please refer to the following link:

ADA Requests

  • To obtain a full refund, cancellations must be received within 24 hours of the registration date. Refund will be void if the review test or final exam has been taken.
  • Transfers or substitutions must be received within five business days of the registration date. After five business days, a $25 fee will apply. Transfers or substitutions will not be permitted if the review test or final exam has been taken.
  • A $25 fee will be charged for extending the course time an additional 7 days past the course expiration (not to exceed three extensions and/or 21 days.)
  • A fee of $25 will be charged for returned checks

If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

    • Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
    • Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
    • Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
    • After the start date of your course, no refunds or transfers will be given
    • Transfers or substitutions within 30 days of the start date will incur a $25 fee
    • A fee of $25 will be charged for returned checks

    If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

The National Alliance will email you a webinar link. You’ll simply click on this link to join

Don’t worry! We can send you another one right away.

Also, keep in mind that some work emails are very secure. You may need to update your email to a personal one like Gmail, Hotmail, Yahoo, etc.  Otherwise, speak to your I.T. personnel and have our email whitelisted! 

All course materials can be found by signing into the homepage and clicking the prompt at the top of the page to take you to your online classroom. 

Once there, click on Learning Activities

Prework or participation agreement looks like this. 

Complete this by clicking Launch Prework and clicking SUBMIT at the bottom of the page!  

Sign in on the homepage (not your online course) and go to your PROfile. 

Once in your account, click on Courses on the left-hand side. 

Scroll down to the course you’re currently enrolled in and click Request CE to the right of the name of your course. 

If you’re seeking CE and/or Update credit for your designation, you’ll need to attend the webinars live. 

However, if you’re only taking the exam to obtain your designation, you don’t need to attend the live webinars. You can catch up on anything you’ve missed by accessing the recordings of each class located in your course materials. 

Remember to close all background programs, as they can interfere with both the audio and visual quality of the webinar. If that doesn’t work, try logging out and logging back in.   

Please let us know if the problem continues.

Online Self-paced

Participants must complete a 1-hour proctored final exam to earn designation credit and/or state CE credit for self-paced courses.  Designees must pass self-paced quizzes and a review test. No final exam is needed for annual update credit.

Online Instructor Led

To update your designation and/or earn State reported continuing education credit using an instructor led webinar, you need to attend all the live webinars and complete the poll questions. No final exam is needed for annual update credit.

First, decide if you’d like to travel to a location or take the exam via an online proctor who will monitor you through a webcam.

Next, take a look at your course materials. Click on How Do I Schedule My Exam? and Exam Information. There will be a linked proctor locator list for those wanting to travel to a location. Search by city or state, then contact the proctor using the email or phone number provided to set up an exam appointment. Save the information to the proctor tab (see next FAQ to find proctor tab). 

If you’d rather use an online proctor, go to scicproctor.com and pay the fee. Log on during the exam window to take your exam – no appointment is needed. 

We will send all exam information to proctors the Friday before the exam window. 

Only those who are taking the exam need to fill this out. You only need to fill in the form online. Nothing needs to be sent in.

You can find this under the proctor tab by following these directions:

  • Sign in on homepage
  • Click on Online Course at the top to go to your course website.
  • Click on Go To Your Learning Center (in orange).
  • Click on the title of your course (NOT the resume button).
  • You should see a proctor tab at the top.
  • Click Select and use the search bar to locate your proctor, then click to add.
  • Update the date and time of your exam. Hint: when you click on the calendar, use the small clock at the bottom of the pop-up to update the time of your exam.

There’s no way to verify individual attendance during the webinar. We can only do that after it has ended. 

We’ll send you an email 48 hours after the webinar has ended to let you know if you’ve missed one or if you’re in danger of losing credit for the course. 

We understand that the occasional poll may be missed due to technical issues, note taking, bathroom break etc. so missing one does not mean you are automatically counted out.

Please let us know if you ever feel you have missed one.

We understand that the occasional poll may be missed due to technical issues, note taking, bathroom break etc. so missing one does not mean you are automatically counted out.

Please let us know if you ever feel you have missed one.

Were here to help you out every step of the way. If you ever, have any questions please email us at onlineclassroom@scic.com.