FREQUENTLY ASKED QUESTIONS
Account Information
Step 1: Go to https://pro.scic.com/SignIn and click on “Forgot Password”.
Step 2: Enter the email address associated with your contact record with The National Alliance or Mobile Number. If your mobile number is not associated with your account, you will be prompted to enter a valid phone number.
Please allow 10-15 minutes to receive your password reset email or text.
For your security, we’ve updated our password policy.
- A password must be a minimum of 8 characters in length and contain at least one lowercase and one uppercase letter.
- It must also contain at least one special character (!@#$%^&*) and at least 1 number (0–9).
Step 1: Log in to your PROfile at https://pro.scic.com/SignIn
Step 2: Select the Purchase History tab.
After you have viewed the Course Schedule and selected a course, you will select LEARN MORE to view the Course Details page.
You will then click Register, then select “Register for Someone Else“.
Step 1: Log in to your PROfile at https://pro.scic.com/SignIn
Step 2: Navigate to the Documents Tab.
Step 3: Select the Event/Product in the drop-down menu.
Step 4: Then download the document.
Designations
CISR
Take five of the nine CISR courses and pass all the corresponding exams within three calendar years after you pass your first CISR exam.
CISR Elite
Take the remaining four CISR courses and pass all the corresponding exams within three calendar years after you pass your first CISR Elite exam.
CSRM
Take the five CSRM courses and pass all the corresponding exams within three calendar years after you pass your first CSRM exam.
CIC
Take five of the seven CIC courses and pass all the corresponding exams within five calendar years after you pass your first CIC exam.
(Or)
Take four CIC courses and one CRM or one CPRM course and pass all corresponding exams within five calendar years.
CRM
Take the five CRM courses and pass all the corresponding exams within five calendar years after you pass your first CRM exam.
CPRM
Take the five CPRM courses and pass all the corresponding exams within five calendar years after you pass your first CPRM exam.
To maintain your designation, you must take an approved update option course and meet the attendance requirements by the end of your birth month each year.
Attendance Requirements:
Classroom – you must be in attendance for the entire course and sign the AM/PM attendance checks.
Webinar – you must attend each webinar session and answer all the polling-questions
Self-paced – you must complete all the coursework, quizzes and pass the Review Test.
If you hold the CISR or CSRM designation…
- Any 7-hour, CISR or CSRM course.
- Any two 4-hour self-paced PRO ce.
- Any, CIC, CRM, or CPRM course. (Satisfies up to two years of update credit)
- Any Ruble Graduate Seminar, MEGA Seminar, ProFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)
If you hold the CIC, CRM or CPRM…
- Any CIC, CRM, or CPRM course.
- Any Ruble Graduate Seminar, MEGA Seminar, PROFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)
You may request an extension for 90 days from the next update date. To submit an extension you will sign in to your PROfile https://pro.scic.com/SignIn and click on the Request Extension tab located to the right of your Alliance Member #.
Update credit will be reflected within 10 days after the course concludes.
Dues paid members receive benefits such as attending specialty update courses, access to free monthly webinars, and access to our quarterly Resources magazine. Dues payments also finance research and development for our curriculum and faculty as well as fund scholarships.
https://www.scic.com/about-membership-dues/Membership dues are not required to maintain the designation; however, it is important to know that The National Alliance is fully funded by registrations and dues revenues. Dues paid members can participate in James K. Ruble Seminars. Members also receive a $200 saving on PROFocus courses. Dues-paid designees can download at no charge digital editions of our best-selling publications and now receive a bi-weekly digital newsletter containing our award winning podcast, articles, and webinars. Dues member receive access to exclusive 1-hr webinars produced by our Research Academy. For more information on benefits and to pay dues please visit https://www.scic.com/about-membership-dues.
A status available to designees who are ready to retire, but not ready to give up the designation for which they worked so diligently and maintained for so many years. Emeritus status is maintained with annual dues payment and no annual update is required. The Emeritus status guidelines are:
- Candidates must be retired from the insurance or risk management industry.
- Years you held the designation plus age must equal 70 or greater.
- Must be dues-paid members in good standing.
In recognition of the many milestones and achievements National Alliance designees have made in their successful careers, the Board of Governors initiated the Tenured status in 2011. Therefore, this special recognition of tenure has been granted to CIC, CRM, CPRM, CISR, and CSRM designees who have met the following criteria:
- Held the designation for 25 or more years.
- CIC, CRM, CPRM, CISR, and CSRM designees who have not held the designation for 25+ years but are 70 years old or older.
- Designation is in good standing.
- Membership dues are current.
These National Alliance designees will be eligible for tenured status and may maintain their designation by paying dues every year and attending a qualified program every other year.
Membership Dues
To receive the full benefit of membership in CIC, CRM, and CPRM, payments should be made prior to January 1. These dues are annual and provide benefits from January 1-December 31.
For CISR or CSRM membership, the benefits cover 12 months, starting with the date payment was received.
Classroom Courses
A PDF copy of the Learning Guide can be accessed in your PROfile under the My Courses tab 14 days prior to the course and available for 7 days after the program. You will receive a printed version of the Learning Guide when you arrive at the course.
Yes, note-taking is allowed. Pen and notepad are highly recommended.
Electronic devices may now be used in most classrooms for the purpose of note-taking. Approved devices include Kindles, iPads, tablets, and laptops.
Recording devices (including photography) of any kind are not permitted in the classroom.
- Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
- Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
- Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
- After the start date of your course, no refunds or transfers will be given
- Transfers or substitutions within 30 days of the start date will incur a $25 fee
- A fee of $25 will be charged for returned checks
Online Courses
- To obtain a full refund, cancellations must be received within 24 hours of the registration date. Refund will be void if the review test or final exam has been taken.
- Transfers or substitutions must be received within five business days of the registration date. After five business days, a $25 fee will apply. Transfers or substitutions will not be permitted if the review test or final exam has been taken.
- Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
- Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
- Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
- After the start date of your course, no refunds or transfers will be given
- Transfers or substitutions within 30 days of the start date will incur a $25 fee
- A fee of $25 will be charged for returned checks
Please use the following link to download the GoTo App.
Below are the system requirements needed to successfully join trainings.
| System Type | Requirements |
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| Internet |
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Webinar links are sent via email from GoTo 10 days prior to the course. If you registered within 10 days from the start date, you will receive your webinar link 24hrs after registering. Links can also be accessed in your PROfile at www.scic.com under the My Courses tab. Polling questions will be asked and log-in and log-out times will be recorded to verify full compliance. Failure to meet these requirements will disqualify participants from earning state CE and/or designation update credit.
Step 1: Log in to your PROfile at https://pro.scic.com/SignIn
Step 2: Select the My Courses tab.
Step 3: Webinar links can be found in the Course Material tab, next to the course title.
Please email onlineclassroom@scic.com for assistance or call Client Services at 800-633-2165.
Attendees will join using the new experience in the GoTo desktop app (download may be required), or in Chrome, or Edge browsers. Use the following link to download the App and complete a test session to set your audio and camera preferences: Join a Test Session.
Keep in mind that some work emails are very secure. You may need to update your email to a personal one like Gmail, Hotmail, Yahoo, etc. Otherwise, speak to your I.T. personnel and have our email whitelisted.
Courses held on the GoToTraining platform does allow participants to turn on their webcam. Turning on your webcam is not required but is highly encouraged. You will also be able to use the raise hand, reactions, and chat features to make this course more engaging! All other programs are conducted on the GoToWebinar platform and does not have the same features as GoToTraining.
Recordings are located in your PROfile and You can access your PROfile by logging in to www.scic.com. Once you log in to your PROfile, webinar recordings can be found in the “My Courses” tab.
If you’re seeking CE and/or Update credit for your designation, you’ll need to attend the live webinars.
However, if you’re only taking the exam to obtain your designation, you don’t need to attend the live webinars. You can catch up on anything you’ve missed by accessing the recordings of each class located in your Learning Center.
Remember to close all background programs, as they can interfere with both the audio and visual quality of the webinar. If that doesn’t work, try logging out and logging back in.
Please reach out to onlineclassroom@scic.com if you continue having audio issues during the webinar.
The Online MEGA and On-Demand MEGA are both exclusive update options for Dues-Paid Designees.
The Online MEGA is approved for CE and Designation Update Credit and is taught by faculty via webinar in real-time.
The On-Demand MEGA is NOT currently approved for State CE, but IS APPROVED for Designation Update Credit. The On-Demand MEGA is a video program of our most popular James K. Ruble sessions that can be taken at your own pace.
To select your On-Demand MEGA Topics, navigate to your PROFile and select ‘My Courses’. You will see the On-Demand MEGA course with a button labeled “Topic Selector”.
CIC, CRM & CPRMs: Select 4-5 Sessions-totaling 16-20 Hours
CISR & CSRMs: Select 2-3 Sessions-totaling 8-12 Hours
We are unable to check poll responses during the live webinar. The CE team will evaluate the poll data and award state CE and/or update credit accordingly after program is complete.
A one-time extension can be granted to online self-paced courses for a $25 fee for 14 days.
After that extension lapses, an additional course registration is required.
* Participants are only eligible to request an extension within 14 days from the expiration date. If an extension is requested after that the participant will need to re-register.
State CE
You can view the hours and type of CE credits in our Course Schedule
Step 1: Navigate to the Course Schedule.
Step 2: Select your state from the CE Credit by State drop-down list.
Step 3: Select other course filters to narrow down your search.
Step 4: On each course, you will see the type of credits and hours next to CE Hours.
Step 1: Log in to your PROfile.
Step 2: Navigate to the Documents Tab.
Step 3: Select the Event/Product in the drop-down menu.
Step 4: Then download the CE Certificate.
No, for credits to be reported, you must submit a request for each course through your PROfile.
Step 1: Sign into your PROfile https://pro.scic.com/SignIn
Step 2: Select the My Courses tab.
Step 3: Select the Course History tab.
Step 4: Then click on Request/Decline CE next to the course information.
No, credits can only be reported to your resident state.
Step 1: Sign into your PROfile https://pro.scic.com/SignIn
Step 2: Select the State License/NPN tab.
Step 3: Select “Add New License/NPN” or “Edit” to make changes to the one we have on file
- Self-paced Courses – you must complete all the coursework, quizzes, review test, and pass the final exam.
- Online Instructor-led Courses – you must attend each webinar session and answer all the polling questions.
- Classroom Courses – you must be in attendance for the entire course and sign the AM/PM sign-in sheets.
No, to receive State CE credits, you must be in full attendance.
No, to receive State CE credits, you must answer all of the polling questions.
CE credit will be reflected within 10 days after the course concludes.
In lieu of a CE Certificate, a Letter of Good Standing will be issued for those that hold a National Alliance designation, fulfill their annual update, and are licensed in a certain state. This letter and any other required forms will need to be submitted to the State Department of Insurance in exchange for the state continuing education credits and/or exemption.
Letter of Good Standing States/Designations
Alabama – CIC earned prior to 1/1/2013
Nevada – CIC
New Jersey – CIC or CISR
Utah – CIC or CRM
No, your Letter of Good Standing will automatically be issued 2-3 days after the course ends as long as you met all of the attendance requirements and the course fulfilled your annual update requirement.
Step 1: Log in to your PROfile.
Step 2: Navigate to the Documents Tab.
Step 3: Select the Event/Product in the drop-down menu.
Step 4: Then download the Letter of Good Standing document.
Participants licensed in Puerto Rico will no longer need to complete and pass the final exam to obtain the state reported continuing education credits for all classroom and instructor-led online courses. CE credits will be reported solely based on the mandatory attendance requirements.
*Affidavits are only needed for licensed agents in MI, SC, FL and WI
Affidavits can be found in your PROfile by going to the My Courses tab and then clicking on Course History. Under the Action Items column, you will see the Affidavit button. The button will only appear if you have requested CE for one of the states that require an affidavit. You will electronically sign and submit the affidavit. The affidavit button will be active starting the last day of the course and will be available for three days following the end date.
Exams
The exam window is the period of time the exam for your course is available. For CISR and CSRM courses, the exam window opens immediately following the course and remains open until 11:59 PM CENTRAL TIME the following Thursday. (For example: If your course ends on Tuesday, the exam window is open until 11:59 PM the Thursday of the following week).
For CIC/CRM/CPRM courses, the exam window opens at 12:01 AM CENTRAL TIME the Monday after your course ends and is open until 11:59 PM CENTRAL TIME on Thursday of that week.
PLEASE NOTE: These are the only times the exams are available! The exam windows cannot be opened prior to the above schedule. You MUST take your exam during the exam window scheduled for your event.
- CIC/CPRM exams: 2 hours
- CRM exams: 2 ½ hours
- CISR/CSRM exams: 65 minutes
All final exams require you to have a proctor who is a disinterested third party to monitor your exam. Your proctor must be present when you launch the exam through the entirety of your attempt. You have three options when choosing a proctor. The National Alliance highly suggests Option #1.
- Option #1: You may use MonitorEdu as a virtual proctoring option. With MonitorEDU, an extra device such as a smartphone or tablet is required. A proctor will observe you remotely on camera while you complete the exam at home or work. No appointment is necessary, and proctors are always available. First, navigate to the MonitorEDU website and pay their $18 proctoring fee. When you are ready to take the exam during the exam window, return to this site and click “connect to the proctor.”
- Option #2: You may visit a brick-and-mortar testing location. The quickest way to locate a proctor in your area is to conduct a Google search for “approved proctors near me.” Your search results will yield official testing centers at colleges, universities, libraries, and learning centers. Licensee Insurance Associations (PIA, IIA, etc.) are approved in-person testing locations.
- Option #3: Someone in a dedicated HR or training department role within your organization may sit with you in-person to proctor your exam.
Step 1: Sign into your PROfile https://pro.scic.com/SignIn
Step 2: Select the My Courses tab.
Step 3: Select the Course History tab.
Step 4: Under Action Items of the course you are taking, click on Request Proctor to complete the Proctor Form.
All Self-Paced Online Courses require the participant to take a final exam if you are working towards earning a designation or if you require state CE credit for your license. The exam must be taken in the presence of a proctor that meets one of our 3 criteria options
Your exam will be available to you during a set 4-day testing window. It is your responsibility to complete your exam during the assigned timeframe. You must submit your proctor information to us prior to the time that the Exam Window opens. Please log into your account at https://pro.scic.com/SignIn. Click on the Course History tab and locate your current course. Select the “request proctor” button under the Action column. Fill out the form and submit it. A set of exam instructions and an access PIN will be emailed to your proctor prior to your testing window. You will access your exam inside your Learning Center.
Your exam will be available to you at the end of your course through the following Thursday at 11:59pm central time. It is your responsibility to complete your exam during the assigned timeframe. Unless you are using MonitorEdu, you must have your proctor with you when you launch your exam. You will access your exam inside your Learning Center and your proctor will complete an online affidavit form.
All Self-Paced Online Courses require the participant to take a final exam if you are working towards earning a designation or if you require state CE credit for your license. The exam must be taken in the presence of a proctor.
- The proctor and participant must fill out all affidavit forms included in the exam and as required by their individual state
*In order to earn credit hours for state CE requirements, the participants must select a proctor who meets the qualifications defined by the state, if required. Participants’ resident state is not listed at the bottom of this link: Exam Proctoring needs to follow The National Alliance requirement of using a disinterested third party to proctor the participant’s final exam.
4-Hour Self-paced*
CISR Courses
To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review test. You do not need to take the final exam.
If you need state-reported CE credits or working toward earning your designation, then you must take and pass the proctored final exam. CISR current designation holders are allowed 3 attempts at the final exam for CISR courses and those working toward earning the CISR Elite status. All other students are only allowed 1 attempt.
CSRM Courses
To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review exam.
If you need state-reported CE credits, then you must take and pass the proctored final exam. CSRM current designation holders are allowed 3 attempts at the final exam for CSRM courses. All other students are only allowed 1 attempt.
PRO ce Courses
To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review exam.
If you need state-reported CE credits, then you must take and pass the proctored final exam. All participants will have 3 attempts at the final exam.
You will forfeit your ability to take the exam. Contact examhelp@scic.com for further assistance.
You are automatically enrolled to take the exam with your registration.
For CIC/CRM/CPRM courses: You may submit your proctor 10 days prior to the end of the course, but no later than the time the Exam Window Opens.
For CIC/CRM/CPRM courses: An email will be sent to your proctor prior to the opening of the Exam Window. If they do not receive the email and the exam window is open, contact examhelp@scic.com
You will receive an email if your proctor is rejected.
Once you have submitted your Proctor, we will email exam instructions and PIN to your proctor within 24 hours. If your exam proctor has not received an email, please have them check their spam or junk folder before contacting examhelp@scic.com .
Please allow 5-6 weeks to receive your results for all 16-hour CIC, CRM and CPRM classroom and webinar courses. For all 7-hour CISR and CSRM classroom and webinar courses, your results are available immediately after submitting your exam.
Each course registration includes one exam attempt. We do not provide an option to retake a failed exam. In order to take the exam again, you will need to register and retake the course.
Please email examreview@scic.com to request an exam review for a failed CIC/CRM/CPRM exam only. Requests must be made within 6 months of receiving your results letter.
Step 1: Log in to your PROfile at https://pro.scic.com/SignIn
Step 2: Navigate to the Documents Tab.
Step 3: Select the Event/Product in the drop-down menu.
Step 4: Then download the document.
Participants licensed in Puerto Rico will no longer need to complete and pass the final exam to obtain the state reported continuing education credits for all classroom and instructor-led online courses. CE credits will be reported solely based on the mandatory attendance requirements.
Subscriptions
You will have access to:
- PRO CE Courses
- 12 Monthly Advanced Topic Webinars
- Introductory Courses
- ACORD Forms Training Courses
You will have access to:
- Nine CISR Courses: Agency Operations, Commercial Casualty I, Commercial Casualty II, Insuring Commercial Property, Elements of Risk Management, Life & Health Essentials, Personal Lines – Misc., Insuring Personal Auto Exposures, Insuring Personal Residential Property
- Five CSRM Courses: Administering School Risks, Fundamentals of Risk Management, Funding School Risks, Handling School Risks, and Measuring School Risks.
- William T. Hold Courses
You will have access to everything in the Essential & Intermediate Subscription plus:
- Seven CIC Courses: Agency Management, Commercial Casualty, Commercial Multiline, Commercial Property, Personal Lines, Life & Health, Insurance Company Operations
- Five CRM Courses: Analysis of Risk, Control of Risk, Financing of Risk, Practice of Risk Management, Principles of Risk Management
- Five CPRM Courses: Evaluating & Protecting the Lifestyle, Personal Client Risk Management, Practical Application of Risk Management, Understanding Coverage Differences, Winning the Business: The Art of Presentation
- Nine CISR Courses: Agency Operations, Commercial Casualty I, Commercial Casualty II, Insuring Commercial Property, Elements of Risk Management, Life & Health Essentials, Other Personal Lines Solutions., Insuring Personal Auto Exposures, Insuring Personal Residential Property
- Five CSRM Courses: Administering School Risks, Fundamentals of Risk Management, Funding School Risks, Handling School Risks, Measuring School Risks
- William T. Hold Courses
- Intro Courses
- Ruble Graduate Seminars*
Dynamics Series & PROFocus Series Courses are not available
Our subscriptions only include ONLINE COURSES. Classroom courses are not available.
- Instructor-Led Webinar: Available for all CIC, CRM, CPRM, CISR, CSRM courses, Ruble Graduate Seminar, and MEGA Seminar
- Online Self-Paced: Available only for CISR, CSRM courses, William T. Hold, and the On Demand MEGAs
No. If you wish to register for a course that is being conducted outside of your subscription period, you will need to pay the full registration fee or renew your subscription membership for the following 12-month period. If you wish to use your current subscription, please register for a course being hosted during your subscription period prior to the expiration date.
Once you make payment for a Subscription, you will be able to make a refund request for the membership dues. We will not be able to discount the Membership dues payment from the total amount of the Subscription, but we can return the original dues payment if made close to the date of purchase for the subscription.
No, you will only get one Final Exam attempt. With a Subscription you can sign up for the same course as many times as it takes to pass the Final Exam. Everyone only gets one try at the Final Exam for each registration when trying to earn a designation, and those without a subscription must repurchase the course at full each time they fail and want another try.
The Intermediate and Advanced Subscription are 12-month long commitments that you commit to when completing your purchase.
Although there is a monthly payment option, the commitment to the reoccurring payment monthly is needed without paying the full amount ahead of time.
There are three payment options for the Intermediate and Advanced Subscription:
- You may pay all at once when checking out
OR
- You may be billed quarterly-4 times
- You may be billed monthly-12 times
Please note that a 12 month commitment is still required.
Currently, payment information cannot be updated online. Please reach out to our Client Services Team at 800-633-2165 and they will be happy to get your information updated.
There are no refunds available for the Subscriptions. Per TNA Policy this is 12-month long commitment you commit to when completing your purchase. No exceptions or considerations will/can be made.
Yes! If you decide after some time that you need the Advanced Subscription, then you will just pay the difference left between the cost of the two.
We only currently offer upgrades. Please contact us at 800-633-2165 for more information on upgrading your Intermediate or Essential Subscription to an Advanced Subscription.
No. The Subscriptions is just for the participant who owns The National Alliance account. Sharing is not possible, nor is it acceptable with our Subscriptions.
If you are a company seeking to have multiple employees (10+) set up with a subscription. We have different options available. You may reach us at alliance@scic.com for more information.
