FREQUENTLY ASKED QUESTIONS

Account Information

Step 1: Go to https://pro.scic.com/SignIn and click on “Forgot Password”.

Step 2:  Enter the email address associated with your contact record with the National Alliance.

Please allow 10-15 minutes to receive your password reset email.

For your security, we’ve updated our password policy.

  • A password must be a minimum of 8 characters in length and contain at least one lowercase and one uppercase letter.
  • It must also contain at least one special character (!@#$%^&*) and at least 1 number (0–9).

Step 1: Log in to your PROfile at https://pro.scic.com/SignIn

Step 2:  Select the Purchase History tab.

After you have viewed the Course Schedule and selected a course, you will select LEARN MORE to view the Course Details page. 

You will then click Register, then select “Register for Someone Else“.

Step 1:  Log in to your PROfile at https://pro.scic.com/SignIn

Step 2:  Navigate to the Documents/Receipts Tab.

Step 3:  Select the Event/Product in the drop-down menu.

Step 4:  Then download the document.

To manage your email subscription preferences, please click here.

Designations

CISR

Take five of the nine CISR courses and pass all the corresponding exams within three calendar years after you pass your first CISR exam.

CISR Elite

Take the remaining four CISR courses and pass all the corresponding exams within three calendar years after you pass your first CISR Elite exam. 

CSRM

Take the five CSRM courses and pass all the corresponding exams within three calendar years after you pass your first CSRM exam.

CIC

Take five of the seven CIC courses and pass all the corresponding exams within five calendar years after you pass your first CIC exam.

(Or)

Take four CIC courses and one CRM or one CPRM course and pass all corresponding exams within five calendar years.

CRM

Take the five CRM courses and pass all the corresponding exams within five calendar years after you pass your first CRM exam.

CPRM

Take the five CPRM courses and pass all the corresponding exams within five calendar years after you pass your first CPRM exam.

To maintain your designation, you must take an update course by the end of your birth month each year.

Dues paid members receive benefits such as attending specialty update courses, access to free monthly webinars, and access to our quarterly Resources magazine. Dues payments also finance research and development for our curriculum and faculty as well as fund scholarships.

https://www.scic.com/about-membership-dues/

Membership dues are not required to maintain the designation; however, it is important to know that The National Alliance is fully funded by registrations and dues revenues.  Dues paid members can participate in James K. Ruble Seminars.  Members also receive a $200 saving on PROFocus courses.   Dues-paid designees can download at no charge digital editions of our best-selling publications and now receive a bi-weekly digital newsletter containing our award winning podcast, articles, and webinars.  Dues member receive access to exclusive 1-hr webinars produced by our Research Academy.  For more information on benefits and to pay dues please visit https://www.scic.com/about-membership-dues.

Update credit will be reflected within 10 days after the course concludes. 

If you hold the CISR or CSRM designation…

  • Any 7-hour, classroom or online, CISR, CSRM or William T Hold course.
  • Any two 4-hour, online, William T. Hold, Ethics or Flood course.
  • Any, classroom or online, CIC, CRM, or CPRM course. (Satisfies up to two years of update credit)
  • Any Ruble Graduate Seminar, MEGA Seminar, ProFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)

If you hold the CIC, CRM or CPRM…

  • Any, classroom or online, CIC, CRM, or CPRM course.
  • Any Ruble Graduate Seminar, MEGA Seminar, PROFocus Seminar, or Dynamics Series course. (Dues are required to be paid to receive update credit)

You may can request an extension for 90 days from the next update date.  To submit an extension you will sign in to your PROfile https://pro.scic.com/SignIn and click on the Request Extension tab located to the right of your Alliance Member #. 

A status available to designees who are ready to retire, but not ready to give up the designation for which they worked so diligently and maintained for so many years. Emeritus status is maintained with annual dues payment and no annual update is required. The Emeritus status guidelines are:

  1. Candidates must be retired from the insurance or risk management industry.
  2. Years you held the designation plus age must equal 70 or greater. 
  3. Must be dues-paid members in good standing.

In recognition of the many milestones and achievements National Alliance designees have made in their successful careers, the Board of Governors initiated the Tenured status in 2011.  Therefore, this special recognition of tenure has been granted to CIC, CRM, CPRM, CISR, and CSRM designees who have met the following criteria:

  1. Held the designation for 25 or more years.
  2. CIC, CRM, CPRM, CISR, and CSRM designees who have not held the designation for 25+ years but are 70 years old or older.
  3. Designation is in good standing.
  4. Membership dues are current.

These National Alliance designees will be eligible for tenured status and may maintain their designation by paying dues every year and attending a qualified program every other year.

Membership Dues

You can pay online or via check. An invoice can be downloaded from your PROfile. 

To receive the full benefit of membership in CIC, CRM, and CPRM, payments should be made prior to January 1.  These dues are annual and provide benefits from January 1-December 31.

For CISR or CSRM membership, the benefits cover 12 months, starting with the date payment was received. 

Benefits such as Podcasts, Webinars, Ebooks will be found in your Account Information Profile. 
Participants are invited to become members once they complete all the course required to earn a designation from The National Alliance. Read more information about how to earn a designation. 

Classroom Courses

A PDF copy of the Learning Guide can be accessed in your PROfile under the My Courses tab 7 days prior to the course and available for 7 days after the program. You will receive a printed version of the Learning Guide when you arrive at the course.

Yes, note-taking is allowed. Pen and notepad are highly recommended.

Electronic devices may now be used in most classrooms for the purpose of note-taking. Approved devices include Kindles, iPads, tablets, and laptops.

Recording devices (including photography) of any kind are not permitted in the classroom.

  • Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
  • Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
  • Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
  • After the start date of your course, no refunds or transfers will be given
  • Transfers or substitutions within 30 days of the start date will incur a $25 fee
  • A fee of $25 will be charged for returned checks
If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

Online Courses

  • To obtain a full refund, cancellations must be received within 24 hours of the registration date. Refund will be void if the review test or final exam has been taken.
  • Transfers or substitutions must be received within five business days of the registration date. After five business days, a $25 fee will apply. Transfers or substitutions will not be permitted if the review test or final exam has been taken.
  • Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
  • Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
  • Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
  • After the start date of your course, no refunds or transfers will be given
  • Transfers or substitutions within 30 days of the start date will incur a $25 fee
  • A fee of $25 will be charged for returned checks
If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24 months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.

Webinar links are sent via email from GoTo 10 days prior to the course. If you registered within 10 days from the start date, you will receive your webinar link 24hrs after registering. Links can also be accessed in your PROfile at www.scic.com under the My Courses tab. Polling questions will be asked and log-in and log-out times will be recorded to verify full compliance. Failure to meet these requirements will disqualify participants from earning state CE and/or designation update credit.

Step 1: Log in to your PROfile at https://pro.scic.com/SignIn

Step 2:  Select the My Courses tab.

Step 3:  Webinar links can be found in the Course Material tab, next to the course title. 

Please email onlineclassroom@scic.com for assistance or call Client Services at 800-633-2165.

Attendees will join using the new experience in the GoTo desktop app (download may be required), or in Chrome, or Edge browsers. Use the following link to download the App and complete a test session to set your audio and camera preferences:  Join a Test Session.

Keep in mind that some work emails are very secure. You may need to update your email to a personal one like Gmail, Hotmail, Yahoo, etc.  Otherwise, speak to your I.T. personnel and have our email whitelisted.

Courses held on the GoToTraining platform does allow participants to turn on their webcam.  Turning on your webcam is not required but is highly encouraged.  You will also be able to use the raise hand, reactions, and chat features to make this course more engaging!  All other programs are conducted on the GoToWebinar platform and does not have the same features as GoToTraining. 

Webinar recordings are available 60 days after the webinar concludes.

If you are registered for a webinar event hosted by one of our state association partners, you will be sent information related to course materials directly from them. 
 
For webinars hosted by The National Alliance, course materials can be found in your PROfile and also in your Learning Portal 10 days prior to the course.

If you’re seeking CE and/or Update credit for your designation, you’ll need to attend the live webinars. 

However, if you’re only taking the exam to obtain your designation, you don’t need to attend the live webinars. You can catch up on anything you’ve missed by accessing the recordings of each class located in your Learning Center.

Remember to close all background programs, as they can interfere with both the audio and visual quality of the webinar. If that doesn’t work, try logging out and logging back in.   

Please reach out to onlineclassroom@scic.com if you continue having audio issues during the webinar.

The Online MEGA and On-Demand MEGA are both exclusive update options for Dues-Paid Designees. 

The Online MEGA is approved for CE and Designation Update Credit and is taught by faculty via webinar in real-time. 

The On-Demand MEGA is NOT currently approved for State CE, but IS APPROVED for Designation Update Credit.  The On-Demand MEGA is a video program of our most popular James K. Ruble sessions that can be taken at your own pace. 

To select your On-Demand MEGA Topics, navigate to your PROFile and select ‘My Courses’.  You will see the On-Demand MEGA course with a button labeled “Topic Selector”.

CIC, CRM & CPRMs: Select 4-5 Sessions-totaling 16-20 Hours
CISR & CSRMs: Select 2-3 Sessions-totaling 8-12 Hours

We are unable to check poll responses during the live webinar. The CE team will evaluate the poll data and award state CE and/or update credit accordingly after program is complete.  

A one-time extension can be granted to online self-paced courses for a $25 fee for 14 days.

After that extension lapses, an additional course registration is required. 

* Participants are only eligible to request an extension within 14 days from the expiration date. If an extension is requested after that the participant will need to re-register.

State CE

Step 1:  Log in to your PROfile.

Step 2:  Navigate to the Documents/Receipts Tab.

Step 3:  Select the Event/Product in the drop-down menu.

Step 4:  Then download the CE Certificate.

Step 1:  Log in to your PROfile.

Step 2:  Navigate to the Documents/Receipts Tab.

Step 3:  Select the Event/Product in the drop-down menu.

Step 4:  Then download the CE Certificate.

No, for credits to be reported, you must submit a request for each course through your PROfile.

Step 1: Sign into your PROfile https://pro.scic.com/SignIn

Step 2: Select the My Courses tab.

Step 3: Select the Course History tab.

Step 4: Then click on Request/Decline CE next to the course information.

Step 1: Sign into your PROfile https://pro.scic.com/SignIn

Step 2: Select the State License/NPN tab.

Step 3: Select “Add New License/NPN” or “Edit” to make changes to one we have on file

  • Self-paced Courses – you must complete all the coursework, quizzes, review test, and pass the final exam.
  • Online Instructor-led Courses – you must attend each webinar session and answer all the polling questions.
  • Classroom Courses – you must be in attendance for the entire course and sign the AM/PM sign-in sheets.

*Affidavits are only needed for licensed agents in MI, SC, FL and WI

Affidavits can be found in your PROfile by going to the My Courses tab and then clicking on Course History. Under the Action Items column, you will see the Affidavit button. The button will only appear if you have requested CE for one of the states that require an affidavit. You will electronically sign and submit the affidavit. The affidavit button will be active starting the last day of the course and will be available for three days following the end date.

No, to receive State CE credits, you must be in full attendance.

No, to receive State CE credits, you answer all of the polling questions. 

CE credit will be reflected within 10 days after the course concludes. 

Step 1:  Log in to your PROfile.

Step 2:  Navigate to the Documents/Receipts Tab.

Step 3:  Select the Event/Product in the drop-down menu.

Step 4:  Then download the Letter of Good Standing document.

Participants licensed in Puerto Rico will no longer need to complete and pass the final exam to obtain the state reported continuing education credits for all classroom and instructor-led online courses. CE credits will be reported solely based on the mandatory attendance requirements.

Exams

  • CIC/CPRM exams:  2 hours
  • CRM exams: 2 ½ hours
  • CISR/CSRM exams:  65 minutes (includes 5 minutes for your Proctor to enter their information).

All final exams require you to have a proctor who is a disinterested third party to monitor your exam. Your proctor must be present when you launch the exam through the entirety of your attempt. You have three options when choosing a proctor. The National Alliance highly suggests Option #1.

  • Option #1: You may use MonitorEdu as a virtual proctoring option. With MonitorEDU, an extra device such as a smartphone or tablet is required. A proctor will observe you remotely on camera while you complete the exam at home or work. No appointment is necessary, and proctors are always available. First, navigate to the MonitorEDU website and pay their $18 proctoring fee. When you are ready to take the exam during the exam window, return to this site and click “connect to the proctor.” 
  • Option #2: You may visit a brick-and-mortar testing location. The quickest way to locate a proctor in your area is to conduct a Google search for “approved proctors near me.” Your search results will yield official testing centers at colleges, universities, libraries, and learning centers. Licensee Insurance Associations (PIA, IIA, etc.) are approved in-person testing locations.
  • Option #3: Someone in a dedicated HR or training department role within your organization may sit with you to proctor your exam.

Step 1: Sign into your PROfile https://pro.scic.com/SignIn

Step 2: Select the My Courses tab.

Step 3: Select the Course History tab.

Step 4: Then click on Request Proctor to the course information to complete the Proctor Form.

All Self-Paced Online Courses require the participant to take a final exam if you are working towards earning a designation or if you require state CE credit for your license. The exam must be taken in the presence of a proctor. 

Your exam will be available to you during a set 4-day testing window.  It is your responsibility to complete your exam during the assigned timeframe. You must submit your proctor information to us prior to the end of your course. Please log into your account at https://pro.scic.com/SignIn. Click on the Course History tab and locate your current course.  Select the “proctor” button under the Action column.  Fill out the form and submit. A set of exam instructions and an access PIN will be emailed to your proctor prior to your testing window.  You will access your exam inside your Learning Center.

Your exam will be available to you at 4:15 PM when the course concludes and close the following Thursday.  It is your responsibility to complete your exam during the assigned timeframe. You must have your proctor with you when you launch your exam.  You will access your exam inside your Learning Center and your proctor will complete an online affidavit form.

All Self-Paced Online Courses require the participant to take a final exam if you are working towards earning a designation or if you require state CE credit for your license. The exam must be taken in the presence of a proctor. 

 

  1. The proctor and participant must fill out all affidavit forms included in the exam and as required by their individual state (see state list below*.)
  2. The digital affidavit is stored in the MyDocuments section of the participant’s account.
  3. A paper affidavit is filled out and submitted when the transmission of the electronic affidavit fails for any reason. The paper affidavit is generally submitted as a .pdf through fax, scan or email. A copy is saved for reference at The National Alliance.

 

*In order to earn credit hours for state CE requirements, the participants must select a proctor who meets the qualifications defined by the state, if required. Participants’ resident states not listed below needs to follow The National Alliance requirement of using a disinterested third party to proctor the participant’s final exam.

Self-paced*

CISR Courses

To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review test.

If you need state-reported CE credits, then you must take and pass the proctored final exam. CISR current designation holders are allowed 3 attempts at the final exam for CISR courses. All other students are only allowed 1 attempt. Please note that CISR designated participants get 3 attempts at the final exam for earning CISR Elite.

 CSRM Courses

To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the final exam.

If you need state-reported CE credits, then you must take and pass the proctored final exam. CSRM current designation holders are allowed 3 attempts at the final exam for CSRM courses. All other students are only allowed 1 attempt.

 William T. Hold/Ethics/Flood Courses

To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review test.

If you need state-reported CE credits, then you must take and pass the proctored final exam. All participants will have 3 attempts at the final exam.

You will forfeit your ability to take the exam.  Contact examhelp@scic.com for further assistance.

You are automatically enrolled to take the exam with your registration.

For CIC/CRM/CPRM courses: Proctor selection can be made 10 days prior to the last day of the course to the end of the day for the last day of the course.

For CISR/CSRM courses: There is no deadline.  Proctor selection does not need to be done in advance. 

For CIC/CRM/CPRM courses: An email will be sent to your proctor prior to your exam window.  If they do not receive the email and the exam window is open, contact examhelp@scic.com

You will receive an email if your proctor is rejected.

Once you have submitted your Proctor, we will email exam instructions and PIN to your proctor within 24 hours.  If your exam proctor has not received an email, please have them check their spam or junk folder before contacting examhelp@scic.com

Each course registration includes one exam attempt.  We do not provide an option to retake a failed exam. In order to take the exam again, you will need to register and retake the course.

Please email examreview@scic.com to request an exam review for a failed CIC/CRM/CPRM exams only.

Please allow 5-6 weeks to receive your results for all 16-hour CIC, CRM and CPRM classroom and webinar courses. For all 7-hour CISR and CSRM classroom and webinar courses, your results are available immediately after submitting your exam. 

Participants licensed in Puerto Rico will no longer need to complete and pass the final exam to obtain the state reported continuing education credits for all classroom and instructor-led online courses. CE credits will be reported solely based on the mandatory attendance requirements.

Subscriptions

You will have access to:

  1. Nine CISR Courses: Agency Operations, Commercial Casualty I, Commercial Casualty II, Insuring Commercial Property, Elements of Risk Management, Life & Health Essentials, Personal Lines – Misc., Insuring Personal Auto Exposures, Insuring Personal Residential Property
  2. Five CSRM Courses: Administering School Risks, Fundamentals of Risk Management, Funding School Risks, Handling School Risks, Measuring School Risks.
  3. William T. Hold Courses
  4. “Advanced Webinars” = 2022 MEGA Seminars for CISR/CSRM designees
  5. Introductory Courses

You will have access to: 

  1. Seven CIC Courses: Agency Management, Commercial Casualty, Commercial Multiline, Commercial Property, Personal Lines, Life & Health, Insured Company Operations
  2. Five CRM Courses: Analysis of Risk, Control of Risk, Financing of Risk, Practice of Risk Management, Principles of Risk Management
  3. Five CPRM Courses: Evaluating & Protecting the Lifestyle, Personal Client Risk Management, Practical Application of Risk Management, Understandings Coverage Differences, Winning the Business: The Art of Presentation
  4. Nine CISRS Courses: Agency Operations, Commercial Casualty I, Commercial Casualty II, Insuring Commercial Property, Elements of Risk Management, Life & Health Essentials, Personal Lines – Misc., Insuring Personal Auto Exposures, Insuring Personal Residential Property
  5. Five CSRM Courses: Administering School Risks, Fundamentals of Risk Management, Funding School Risks, Handling School Risks, Measuring School Risks
  6. William T. Hold Courses
  7. Intro Courses
  8. Advanced Webinars“: 2022 MEGA Seminar for CISR/CSRM Designees, 2022 MEGA Seminar for CIC/CRM/CPRM Designees, On-Demand MEGA for CISR/CSRM Designees, On-Demand MEGA for CIC/CRM/CPRM Designees
  9. Ruble Graduate Seminars

Dynamics Series & PROFocus Series Courses are not available

Our subscriptions only include ONLINE COURSES. Classroom courses are not available.

  • Instructor-Led Webinar: Available for all CIC, CRM, CPRM, CISR, CSRM courses, Ruble Graduate Seminar, and MEGA Seminar
  • Online Self-Paced: Available only for CISR, CSRM courses, William T. Hold, and the On Demand MEGAs

Once you make payment for a Subscription, you will be able to make a refund request for the membership dues. We will not be able to discount the Membership dues payment from the total amount of the Subscription, but we can return the original dues payment if made close to the date of purchase for the subscription.

No, you will only get one Final Exam attempt. With a Subscription you can sign up for the same course as many times as it takes to pass the Final Exam. Everyone only gets one try at the Final Exam for each registration when trying to earn a designation, and those without a subscription must repurchase the course at full each time they fail and want another try.

The Intermediate and Advanced Subscription are 12-month long commitments that you commit to when completing your purchase.

Although there is a monthly payment option, the commitment to the reoccurring payment monthly is needed without paying the full amount ahead of time.

There are three payment options for the Intermediate and Advanced Subscription:

  1. You may pay all at once when checking out

                              OR

  1. You may be billed quarterly-4 times
  2. You may be billed monthly-12 times

Please note that a 12 month commitment is still required.

There are no refunds available for the Subscriptions. Per TNA Policy this is 12-month long commitment you commit to when completing your purchase. No exceptions or considerations will/can be made.

Yes! If you decide after some time that you need the Advanced Subscription, then you will just pay the difference left between the cost of the two.

No. The Subscriptions is just for the participant who owns The National Alliance account. Sharing is not possible, nor is it acceptable with our Subscriptions.

 

If you are a company seeking to have multiple employees (10+) set up with a subscription. We have different options available. You may reach us at alliance@scic.com for more information.

Do you need an answer immediately?

Check out our FAQ page!

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