Ms. Henderson receives a $2,000 cash award, a gold and diamond lapel pin, and her name inscribed on a permanent sculpture display at The National Alliance headquarters in Austin, Texas. Her employer, Insurance Center Inc. (Little Rock, AR), receives a scholarship for any National Alliance Program.

Ms. Henderson was chosen from a highly competitive pool of 38 state winners by the Society of Certified Insurance Services Representatives (CISR) and the Society of Certified Insurance Counselors (CIC). Along with the four national finalists, Ms. Henderson was chosen for her committed participation in the insurance community as well as the impact and creativity of her essay in response to the topic: “Many agencies recognize the professionalism and knowledge of Account Managers and CSRs who successfully weave sales into their day-to-day responsibilities. Please summarize the sales training (if any) you’ve received from your agency or company and discuss what you believe are the three (3) most effective sales techniques or tools that make you a better Account Manager/CSR?”

Her essay delighted the judges’ panel because of its positive and practical message. Ms. Henderson writes, “In a world that seems to focus on getting more for less, I pride myself on trying to provide an outstanding insurance experience at an affordable price. While I have never considered myself a salesman, I know that in my role as account manager, I constantly use sales techniques in all of my day to day interactions. Through my positive attitude, my effective communication skills, and my product knowledge, I will continue to help my agency grown one sale at a time!”