Judi Vaughn, CIC, CISR, Account Manager for Kysar Leavitt Insurance AgencyA relationship, express or implied, wherein one party (principal) delegates authority to another person (agent or proxy) to undertake certain activities for the principal. The agent’s limit of authority and discretionary power depends upon the agreement between the parties. https://youtu.be/s_hHkK95lbA… More, in Farmington, New Mexico, has been awarded the most prestigious honor available to insurance customer service representatives: National Outstanding CSR of the Year.  Ms. Vaughn was selected from a field of 30 state winners.

In her essay, on the topic of changes in technology, the consolidation of agencies, societal influences, and clients’ expectations, Ms. Vaughn mentions that times have changed in the world of insurance.

She insightfully states: “Now, we send emails, post on social media, and air commercials all in hopes to catch a new client. Not only has this change affected business’ strategies, but consumer’s expectations have been altered as well. Our world is ever-changing, so as customer service representatives we must be flexible and knowledgeable enough to provide our clients with the best services.”

Ms. Vaughn receives a cash award of $2,000, a distinctive gold and diamond lapel pin, and her name on a sculpture at The National Alliance headquarters. A National Alliance scholarship will be awarded to her employer, Kysar Leavitt Insurance Agency.