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The Nat Alliance NOW podcast series provides risk and insurance professionals with rich, nuanced
conversations that deepen learning and promote the successful completion of National Alliance programs.

 Monthly episodes feature active industry experts and guest hosts who explore trends and tackle
challenging course content.  

Unpacking the Minds of Two Insurance Organization Leaders: A Candid Conversation

This episode of Nat Alliance NOW is a powerhouse of insights and expertise as Director of Academic Content, Paul Martin, CPCU and Chief Marketing Officer, Mitch Dunford, join forces to bring you an exclusive interview with two major insurance organization leaders: John Costello, CIC, CRIS the Chairman of the National Big I, and Gerald Hemphill, CIC, LUTCF the President of the National PIA.

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Mitch Dunford is the Chief Marketing and Content Officer at the National Alliance for Insurance Education and Research. Before joining the National Alliance Mitch was CEO of Wells Media Group, Inc. Wells Media is the pubisher of Insurance Journal, Claims Journal,, Carrier Management Magazine and Mitch is a former police officer and Mitch and Cathy Dunford are the parents of six children.

Paul Martin is an academic director for the national Alliance where he works with Alliance faculty, agents and other industry professionals to deliver industry best education. During his career, Paul has been an adjuster, underwriter, special agent, company manager, independent agent and 20 years as an insurance educator in the state of Texas.

Bob has been a member of the National Faculty of the Society of Certified Insurance Counselors (CIC) since 1985 and was named as one of seven “Distinguished Faculty Members” of The National Alliance at the 45th anniversary celebration in 2014. He was named “Insurance Educator of the Year” in 1992 by the Professional Insurance Agents of Texas and was the 1992-1993 Watts Memorial Lecturer at the University of Richmond. He is the chair of the Jerry Montgomery Memorial Research Fund (JMMRF) of The National Alliance Research Academy and serves on the Academy’s Board of Directors. The JMMRF provides scholarships for college students pursuing their CIC and CRM designations through the University Associate CIC and CRM programs. These programs are currently offered at 29 colleges and universities across the United States.   Bob also serves on the Board of Governors of Shriners Hospitals for Children-Texas.

Kelly Surles, CIC, CPRM, CISR, ACSR is the Corporate Account Team Lead for The National Alliance. Her prior industry experience includes Personal Lines Account Manager, Personal Lines Manager, and Private Client Account Manager for three large independent insurance agencies in Austin. She served on the board of directors for Independent Insurance Agents of Austin for seven years, including her most recent role as President before joining The National Alliance.

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