Talent Shortage or Talent Blind?


Maybe there is not a talent shortage in the RMI industry, perhaps our perspective is becoming short-sighted on generational differences.

In this episode host, Dustyne Bryant, and guest-host, Ashley Fitzsimmons, CISR, unpack a generational perspective on the Insurance Industry talent pool with guest Tracy Leigh Cotton, CIC, CISR, CPIW. A lot of importance is placed on bringing new or younger talent into the aging insurance industry. Still, some generations, in the prime of their careers, are being forgotten as a thriving option.

Our industry (the world for that matter) takes all kinds to make the world go round and there is a place for all of us. If you are an employer or a talent seeker…change your perspective. If you’re a job seeker… wield your superpowers and make sure at least one of them is adaptability!


The CISR Agency Operations course can transform you into an indispensable team player in any insurance agency and help you gain the confidence to move up higher in the industry.

Tracy Leigh Cotton, CIC, CISR, CPIW

An insurance enthusiast for over 27 years, Tracy thrives on steering her career to new horizons through education and an open mind. She’s been an underwriter, account manager, producer, team leader, consultant, marketer, and trainer. Her newest role is one that taps into all those former experiences as a tool kit to create better results for the middle market commercial clients she serves. Outside of work she enjoys pursuing adventures that build her faith, check off her perpetual bucket list, and support the local community where she lives in Chattanooga TN. 

Ashley Fitzsimmons, CISR

Director of Professional Development, Ohio Insurance Agents Association, Inc. Known as the Beyonce of Insurance, Ashley has grown up in insurance. She has real-life experience on the agency side – for nearly the last decade. She has had to overcome the same daily struggles and has personally researched and implemented many tools and programs to help her family agency run more efficiently. Nine years spent as the fourth generation in a family agency located near Scranton, PA, obtaining her CISR designation, multiple speaking engagements across the country as well as being nominated the 2018 National CSR of the year has given her the knowledge and experience to help other agents thrive instead of just survive.

Dustyne Bryant- Personal Lines Academic Director

Dustyne Bryant,  is the Personal Lines Academic Director for The National Alliance for Insurance Education & Research. In her role, Dustyne collaborates with National Alliance faculty and industry colleagues to research and analyze Personal Lines segment trends, data, and coverage in an effort to deliver relevant and quality educational content to growing insurance professionals. 

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